HG Tenerife Sur

A pleasant stay, great location however sun beds any time of the day are a nightmare.

6 of us came to stay here, occupying 2 rooms. Upon checking in, we were please to find our request for ground floor rooms close together was fulfilled as 2 of the party having mobility issues. We were pleasantly surprised by the rooms having recently been updated but the lack of storage for clothing meant I ended up living out of my suitcase. We arrived fairly late on our first day and it was the beginning of the extreme heatwave of 44 degrees. I barely slept that night and went straight to reception the next morning to book some air con. Which cost €100 + €20 refundable deposit but my god it was worth every penny even though it wasn’t as cold as expected. The location of the hotel for us is perfect. You have everything you could need on your doorstep but the hotel itself including staff certainly need improvement. Our bedding was changed once in 12 nights and that was only because I found a cleaner and asked her to do it. If the towels weren’t on the floor they didn’t get changed. I was constantly having to stash toilet rolls as they leave the bare minimum. The shower really needs a good steam clean it was not clean at all. A few cockroaches in the room, one landed on my leg in the middle of the night. The final night without the aircon though and I woke up to around 5 of them crawling around. The sunbed situation is a bit annoying, but I would rather get up early and sit with them then have to get involved in the wacky races like some places. Some people would get up at 9 am and expect to have a bed, well that’s just silly. There was fighting at one point over the 11 am beds. The area around the pool was rotten. It looks like it gets cleaned but it does not. They mop around pushing the dirt with dirty mops and then push a machine around at night but still get up the next day to filth and especially on entry to the pool. The sunbeds never got cleaned once in the 12 days I was there. Often having crumbs on them from the previous days. This has the potential to be a really great place to stay because the location is perfect but the lack of cleanliness lets it down.

Stayed here as a family of 3 in the middle of August with a heatwave some days which was 43° feels like 53°. Room had no air con just a noisy old fan that circulated warm air around the room. Despite emailing and calling the hotel 3 times prior to request a room with air con, was told it was "subject to availability" and surprise surprise when we checked in we had a room with no air con. Had been told over the phone air con units would be available which sounded a good second best but when we were there, were told it was outsourced and couldn't even get an estimated cost. Didn't fancy ending up with a huge bill so passed on that! Were lucky to be top floor with no one too close so could leave the patio doors open but made no difference, just noisy in the mornings as we were road side and ended up ravaged by mozzies. Keeping the doors closed didn't help either just made it hotter. Despite being self catering we couldn't imagine cooking in the room in that heat! Sunbed wars was a nightmare also, people sad enough to queue from 6am. Sod that I'm on holiday! Due to lack of sunbeds we either sat on the rock wall or dragged our chairs down from the room which we got fed up of so ended up going to the beach instead. Some staff not friendly, receptionist was abrupt checking in and lots complained about the pool lifeguard not allowing people to enjoy themselves but that did get better after a few days. Had to ask a few times for towels to get changed after 3/4 days as they started to smell damp but to be fair after that it was done daily. There were some positives.. the restaurant/bar was good with lovely staff although the bar was apparently nothing to do with the hotel. Shop was ok with friendly staff, they did lovely warm pastries - we loved the custard and chocolate slices. Location was ok, walkable to bar and restaurants and not too far from the beach. We had some lovely meals in restaurants nearby but overall not a fan of Tenerife. Would never return to the hotel and never return to the country by choice