Best Western Plus Louisa

They refused to change a date within the timeframe they had on policy. They had cancel my reservation, then rebooked instead. Resulting in 172 beings taken out of my account on the cancellation. Best western Refuses to give me my money back!

We visited family in the area and booked one night stay on New Year's Eve. We didn't actually check in until 1:30 AM on New Year's Day. That morning I called the front desk and asked for a late check out- I was told we could stay until Noon. We left the room at 12:30 and later discovered we were charged two nights! The manager refused to remove the charge. We were not told of this "policy". They should warn guests they will be charged if they stay past Noon - they did not. The hotel was not anywhere near full (judging by the parking lot- maybe 10-20% occupied) and we returned to the hotel at 6 pm because my wife left a coat in the room and the room had not been touched by housekeeping so it wasn't like they had someone waiting for the room. Very poor customer relations. We visit there regularly- we will not be back.

There’s bedbugs here! I wouldn’t recommend staying here unless you like getting bitten and taking pest home. Internet and the tv channels suck. AT&T service is in and out anywhere around here and there’s several places closed or about to close down.

Great place to stay as far as the room was clean and spacious. The indoor pool was very nice as well as a hot tub. The breakfast was great. The lady attending the breakfast was very helpful and kept it update and very clean. The staff had a new employee that was very kind upon check in and I can only say this is a must stay if you are in the area. Very limited choices to be honest so it can run a little high during special events for a best western. However very nice comfortable and quiet stay. I enjoyed it with my family. The only reason I did not give an excellent was just because of two employees were at one point a bit rude. Overall the majority of the employees were extremely kind.

We were in town for a family reunion and had a large number of rooms at the hotel. The staff was very nice, accommodating and helpful. Rooms were clean, breakfast was great and full of options for everyone! The kids enjoyed the pool! My only complaint is the A/C. When it was running it was great but when it would turn off, the room would feel humid.

Rooms were clean, friendly staff, convenient location. Was very happy with my stay. Will stay there again on my next trip to that area.