The Slaughters Manor House

挺舒適的地方

Disappointment First impressions were very positive, well maintained grounds, plenty of parking. Checked into our room in an annex separated from the main house where our friends were staying but phone did not work which necisitated several trips back to reception to resolve the issue, then get milk (every day) then to get a spoon, the flickering light in the bathroom, all signs of casual room service. With two key staff on holiday and possibly hospitality having to cut back on staffing levels, this was not the service consistent with a 4* hotel but worse was to come. The single reception staff member was struggling with incoming clients and resolving check out issues, so again we had to traipse back (I am disabled) to the main house to ask why two fixed price menus (£150) and 2 glasses of wine (28) was billed at £252 plus a spurious £75? Attempts to make adjustments rather than reprinting a new bill didn't help. To cap it off, we were asked to deposit £600 against future expenses in case we absconded. What sort of clients stay here? Why was this necessary when the hotel already has our card details. Inevitably the refund is not immediate of course. Having stayed in hotels in over 600 cities in 137 countries, this was one of my most memorable stays.

Expected M For the cost involved expected more . Cleanliness poor room not hoovered each day. Breakfast on last day was a shambles ie 20 min wait for tea / coffee , wrong order presented , out of porridge and muesli 2 days running and 40 min wait for toast .It is a beautiful 17th century Manor House but not themed appropriately. Glass and chrome furniture out of character .