Burasari Heritage Luang Prabang

مراجعاتBurasari Heritage Luang Prabang

Burasari Heritage Luang Prabang

44-47 Unit 3, Khiri Village, Kingitsarath Road, Luang Prabang, Luang Prabang Province, 06000, Laosعرض تفاصيل الفندق
Burasari Heritage Luang Prabang
Burasari Heritage Luang PrabangBurasari Heritage Luang PrabangBurasari Heritage Luang Prabang
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تقييمات الضيوف Burasari Heritage Luang Prabang

9.2/10
رائع
40 تقييم
التقييمات الموثوقة
الموقع9.5
المرافق8.8
الخدمة8.9
النظافة9.5
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جميع التقييمات(40)
تقييمات إيجابية(37)
تقييمات مع صور / فيديو(20)
غرف رائعة(17)
خدمة رائعة(13)
موقع رائع(11)
نظيف ومرتب(10)
موقع ملائم(8)
إفطار لذيذ(7)
تصميم رائع(6)
تقييمات سلبية(3)
Szeman Yeung
غرفة راقية
تم التسجيل الوصول يونيو 2025
مسافر منفرد
3 تقييم
9.5/10
مميز
تم النشر في 3 أغسطس 2025
The staff are friendly and helpful. The room is well-designed with vintage style. It's clean and hygiene as well. The breakfast is really nice with variety choices of western/laos food. The location is good, just near the main street, and 10-min walk to the night market. Just a little bit improvement can be done for amenities (e.g. upgrade the socket with usb tab, sound-absorb materials for blocking the noise from street)
ترجمة
رد من مكان الإقامة: Dear Szeman Yeung,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
RimmaCher
عرفة فخمة مع شرفة
تم التسجيل الوصول مارس 2025
رحلة مع الأصدقاء
36 تقييم
10/10
متميز
تم النشر في 15 مايو 2025
A beautiful and peaceful place in the heart of Luang Prabang! Highly recommend
ترجمة
رد من مكان الإقامة: Dear RimmaCher,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Ziwu_
غرفة ديلوكس كينج
تم التسجيل الوصول أبريل 2025
أزواج
2 تقييم
4.2/10
تم النشر في 8 مايو 2025
設施：設施比較老 衞生：每天都打掃比較乾淨 環境：普通且正常 服務：非常惡劣 酒店白天的值班前台態度非常惡劣，帶有色眼鏡看人，對中國人比較歧視和不友好，英文聽不懂的時候沒有耐心，甚至責怪你聽不懂，可事實就是他講的英語非常有口音且讀錯單詞；對白人非常跪舔；酒店的設施和服務都配不上8百多人民幣一晚；洗臉盆的下水還是壞的，洗澡的遮擋簾子是臟的，蚊子比較多，隔音非常差勁，陽台門也是壞的；一般不給差評，但是忍不了了
ترجمة
رد من مكان الإقامة: Dear Ziwu_,Thank you for sharing your feedback with us. We are so sorry to hear that your stay with us fell far short of your expectations and caused you such discomfort.We want to assure you that we are taking your comments very seriously. Khun Somair and Khun Taeng are actively investigating this to fully understand where we went wrong and how we can ensure this doesn't happen again.We understand your disappointment with the condition of your room. Please know that we are already taking concrete steps to address these issues, including immediate repair of the sink drain, replacement of the shower curtain, and a comprehensive deep clean. We are also prioritizing the repair of the balcony door and improving sound insulation for future guests.Your feedback regarding the front desk service is also deeply concerning. We believe that every guest deserves to feel completely welcome and respected, and we sincerely apologize if this was not your experience. We are committed to providing our team with further training to reinforce our values of respect and inclusivity for all guests, regardless of their background or language.We value your feedback and hope that, despite this experience, you might consider giving us another chance to earn back your trust and provide you with the exceptional hospitality we are known for.Warm regards,Francia Andriamahenintsoa MartinezCustomer Relations
مستخدم نزيل
عرفة فخمة مع شرفة
تم التسجيل الوصول مارس 2025
عائلة
2 تقييم
10/10
متميز
تم النشر في 16 أبريل 2025
Excellent
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
مستخدم نزيل
غرفة فخمة
تم التسجيل الوصول فبراير 2025
رحلة مع الأصدقاء
1 تقييم
8.0/10
جيد جداً
تم النشر في 4 أبريل 2025
good staff good service and wine good price
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Elspeth
تم التسجيل الوصول ديسمبر 2024
مسافر منفرد
11 تقييم
10/10
متميز
تم النشر في 22 فبراير 2025
Stunning hotel. The room was gorgeous and exceptionally clean. Staff were very polite and helpful. A nice peaceful location by the river and a short walk into town. I highly recommend this hotel
ترجمة
رد من مكان الإقامة: Dear Elspeth,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
BenoitB
عرفة فخمة مع شرفة
تم التسجيل الوصول ديسمبر 2024
أزواج
23 تقييم
10/10
متميز
تم النشر في 2 فبراير 2025
We loved it! Excellent stay in this small heritage boutique hotel in the heart of Luang Prabang. Some comments mention that it’s a bit noisy in the morning as you can hear people outside going for the alms giving, it’s true, but it was not an issue for us and this is because you are staying in an old wooden building.
ترجمة
رد من مكان الإقامة: Dear BenoitB,We are pleased that your stay here with us at Burasari Heritage was satisfactory. Thank you for taking the time to write down your positive feedback. We hope to be part of your future travel plans again.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
L3D
غرفة فخمة
تم التسجيل الوصول ديسمبر 2024
رحلة مع الأصدقاء
24 تقييم
10/10
متميز
تم النشر في 31 يناير 2025
Excellent hotel with beautiful original features and great service.
ترجمة
رد من مكان الإقامة: Dear L3D,We are pleased that your stay here with us at Burasari Heritage was satisfactory. Thank you for taking the time to write down your positive feedback. We hope to be part of your future travel plans again.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Quentin77
غرفة فخمة
تم التسجيل الوصول أكتوبر 2024
رحلة مع الأصدقاء
18 تقييم
9.0/10
رائع
تم النشر في 12 يناير 2025
Beautiful little hotel. Great breakfast. Good location. It’s rather small so not a ton of amenities, but what it does have is of a high standard. Good value for money.
ترجمة
رد من مكان الإقامة: Dear Quentin77,We would like to thank you for taking the time to leave a comment. All of us here at Burasari Heritage are pleased that you had a lovely time with us. We hope to see you again.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Wangdefahuo
تم التسجيل الوصول نوفمبر 2024
أزواج
4 تقييم
10/10
متميز
تم النشر في 2 يناير 2025
房間乾淨整潔 床墊很舒適 房間的設計風格有法式的感覺 還可以 樓下就是餐廳 牛排很贊 酒店到附近的景點都很方便 放假散心的好去處 就是房間隔音效果一般 但是可以接受 酒店的沐浴露備品個人很喜歡
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Papinya
عرفة فخمة مع شرفة
تم التسجيل الوصول نوفمبر 2024
مسافر منفرد
1 تقييم
10/10
متميز
تم النشر في 5 ديسمبر 2024
Everything was just like in the pictures. Super nice decoration. The room and its balcony were quite big. The taste of their breakfast was very nice, literally - only American breakfast's available, tho. Free bicycle ride. It's located in a quiet area, which is good. It's close to the aiming area (with Wat Sensoukharam scene on the back) but a bit far from the night/morning market, FYI. Unfortunately, there was a construction in front of the hotel so it was noisy during the day.
ترجمة
رد من مكان الإقامة: Dear Papinya,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
مستخدم نزيل
غرفة راقية
تم التسجيل الوصول سبتمبر 2024
أزواج
15 تقييم
10/10
متميز
تم النشر في 29 أكتوبر 2024
位置方便，鬧中取靜，服務人員熱情。房間很有腔調，面積不是很大，但是住下來很舒適方便。
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for leaving a comment. All of us here at Burasari Heritage are delighted that your stay with us was satisfactory. We hope to see you again in the future.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
مستخدم نزيل
غرفة فخمة
تم التسجيل الوصول سبتمبر 2024
مسافر منفرد
1 تقييم
9.5/10
مميز
تم النشر في 10 أكتوبر 2024
Helpful staff and nice spacious room. Could not book airport pickup due to no response though.
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for the positive review. We do apologise for the setbacks you encountered during your stay. Please rest assured that we have taken note of your concern. We hope to see you again.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
مستخدم نزيل
غرفة راقية
تم التسجيل الوصول أغسطس 2024
أزواج
46 تقييم
9.5/10
مميز
تم النشر في 19 سبتمبر 2024
Super charming french colonial hotel in luang prabang overlooking nam khan river, breakfast is good ala carte style, some staff were friendly and accommodating very near alms giving ceremony, phousi hill is a 10 minute walk, room is spacious and mini bar refilled daily, would have been perfect had there been a pool
ترجمة
رد من مكان الإقامة: Dear Valued Guest,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations
Jian Ming
غرفة راقية
تم التسجيل الوصول يونيو 2024
مسافر منفرد
29 تقييم
10/10
متميز
تم النشر في 19 أغسطس 2024
Great location and room
ترجمة
رد من مكان الإقامة: Dear Jian Ming,Thank you for taking the time to leave good feedback. All of us here at Burasari Heritage are glad your stay with us was comfortable. We hope to see you again when you come back in Luang Prabang.Kind regards,Francia Andriamahenintsoa MartinezCustomer Relations