مراجعاتQueen Margarette Hotel - Downtown

洗澡水不熱，有蟑螂，我訂兩間房，其中一間冷氣噪音大，控制器有問題，其他還能接受。

The room is clean, but there are molds on the bathroom.

Very well accommodating staff and clean room

I hope that the rooms will undergo upgrades to improve their quality. Additionally, it is concerning that there are consistently insects, such as cockroaches, present in the rooms. The presence of these pests can greatly diminish the comfort and hygiene of the accommodation. Furthermore, the pervasive noise is also a source of disturbance, detracting from the overall experience. These issues need to be addressed promptly to ensure guest satisfaction.

When I checked in, I assumed that everything is clean for a new occupant; from bedsheets/pillow cases, bathroom and floor. Floor was not vacuumed, bathroom was not clean. I had to request new set of blankets. It smells terrible.  But in fairness, staff were polite and on time when making a request. Location was great. Breakfast food was okey.

Always a pleasure to be there.

The most unfriendly hotel staff. The cleaners are friendly but the staff reception are very unfriendly and unhelpful. We’ve been coming back here since 2017, but recently the hotel reception staff have become plainly horrible . When we visit Lucena, we will probably look for another hotel. Not worth the stay. :( i am so disappointed

No hot water and the room we had has no windows

房間設施老舊，破損未更新，網上預訂價格與現場價格差異很大，調整房型要求按照店裡原價補差價。新增的床鋪給很薄的床單，要求給被子，還要加價。 下水道反臭。

街中にあるので夜はうるさいです　デラックスルームでも　部屋は狭いです　バスタオルは有りますが　ハンドタオルはありません

It’s an old hotel in downtown Lucena. Had a hard time confirming my reservation when I called them letting them know that we will check in late. Our room got upgraded but again, the hotel is old.

Upon check in, our room has: 1. Incomplete items, like bath and hand towel, toilet mat. 2. Aircon and TV remote control is missing. We need to wait for several hours as the maintenance personnel kept the remote. 3. Door Keycard is not working you need to use the key to open the door 4. The hanging TV shelves is very hazardous, my.young granddaugther hit her face. 5. We requested for a cube ice for emergency use didnt came. 6. Breakfast buffet was not refilled. The hotel need improvement with their services

We saw cockroaches in our room and also the water from bathroom smells like really bad specially in toilet bowl the water spray there and we don’t know where’s the smells came from hope they fix it

My wife and I had a wonderful time there. The front desk lady and the waitress treated my wife and I so kind. This hotel has great employees and we are going to return.