GuestHouse Lugano Apartments by LR

乾淨衞生安全，交通方便

房間簡單清爽，位置優越，有簡單的灶台，在交通要道，車來車往會有些吵，樓下有咖啡機，盧加諾短暫停留的選擇

Booked this room with kitchenette hoping to cook some noodles soup for dinner. However, there are no pots/dishes/cutlery/dishwashing liquid available

DO NOT BOOK HERE! At least in the summer if you want to actually sleep. At least 2 of the rooms air con didn’t work, sadly including mine and it was 35c outside and in! I was rudely told by reception all the rooms had the same air con so knocked on a 3rd door on my floor and they had a lovely cool room. I even checked their air con settings vs mine. To make it all worse, the customer service was and still is worse than appalling. Repeated efforts to speak to a manager ignored. Even after I left a hand written note at reception on checkout, called twice and pointlessly filled out their post stay survey. So having tried to provide private feedback, here is my public feedback!

Posizione davvero comoda e economico se si soggiorna per poche notti a Lugano. Arredamenti nella media dotata di tutti i comfort nella stanza (frigo, phon) non ha televisione in stanza però ha una buona connessione internet. Sulla pulizia della stanza darei un punteggio più basso perché sui muri c’erano ragnatele e i cuscini sul letto non sembravano pulitissimi. Colazione non inclusa a pochi metri c’è un bar e un autogrill per un caffè al volo.

Rarely do I give a bad review, but this Hôtel warrants one. First, ******* states shuttle available (for a fee) and that is not the case. This is really a step up from a hostel. Bare minimum. We booked a queen bed, got a double. This hotel is for those looking for a bed to sleep and shower. The staff were great- helpful.