Kaiman Hotel (Luoyang Railway Station)

特別舒服，離火車站近，去哪個景點都方便，有需要幫助及時！

房間超級無敵小，我一歲多的孩子，在房間裏走路，一下碰牆上，一下碰桌子上，衞生間也是小的，站一個人都擠，服務沒有服務可言，因為晚上沒有工作人員，別的都不重要，重要的是，房間真的真的很小很小

房間乾淨整潔，熱水很給力！老闆態度很好，酒店出門就是地鐵口，對面就是火車站和公交車站，出行方便！

房間還是挺乾淨的，一個人住綽綽有餘，而且地理位置非常好，出門就是地鐵站，而且毗鄰高鐵站

We checked in, went to the room and decided to leave and go to a different hotel. The room had ants crawling on the floor, when we lifted the duvet - there was 1 dead ant. There was also a used tissue on the floor next to bed. The room on the photos is clearly photoshopped to look better than it is in real life. In reality, it is very old and run down. Location is also in a dodgy part of Luyoang, next to the train station for non speedy trains. When we told staff that we’re leaving via a translator on the phone (due to no English), they told us it’s okay and that we needed to contact Trip.com to get our money back. When I did so, Trip.com contacted the hotel to confirm this information and the hotel refused to refund our money back. I had to contact customer service, who phoned the hotel directly. The hotel owner then agreed to only refund 70% of the stay. I think this is extremely poor from both hotel and Trip.com, since customers must be protected from situations like this. The hotel kept saying that they “cannot refund money due to the request being out of the cancellation period”. This practically means they can give you a trashy room and you won’t even get your money back. After a long back and forth with Trip.com customer service agents, they offered the remainder of 30% in Trip coins. I had to agree, as otherwise would’ve lost my money. To note - the room cost was around 400 yuans, due to it being a national holiday. Sadly I have no photos of the room, as we spent 5 mins there only, trying to find another hotel to book before going back to reception…

整體還可以，離火車站非常近，就在火車站對面，一拐就是，服務還行，倒是挺乾淨的，電視也能看，不足就是房間內準備的不充分，倒是無傷大雅也