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رد من مكان الإقامة: 尊敬的貴賓，感謝您選擇入住多哈萊佛士酒店。我們非常開心得知您喜歡我們的設計與硬體設施，也感謝您對入住流程與退房安排的肯定。能在五一假期為您提供一份便利與舒適，是我們的榮幸。同時也謝謝您真誠地指出我們可以做得更好的地方。關於您提到的餐飲選擇與洗手間門聲音的問題，我們已立即與相關團隊跟進。餐飲方面，我們會將亞洲風味的建議納入未來規劃的考量；而洗手間的異響，我們也會盡快檢查與處理，確保下次不會影響到您的休息。再次感謝您的體諒與建議，誠摯期待有機會再度歡迎您回到多哈萊佛士酒店！祝一切順利！ 潔琳

رد من مكان الإقامة: Dear NJ2920, Thank you very much for taking the time to share your detailed feedback with us.While we are delighted to hear your kind words about our bell team, your butler, and the impeccable housekeeping, we are truly disheartened to learn that other aspects of your stay fell short of your expectations. As custodians of this hotel, we take pride in providing the highest standard of hospitality and it brings me with great regret that we fell short in this instance. Please accept our sincere apologies for the disappointment and frustration you encountered. Rest assured that your comments have been shared with the relevant team for immediate review and coaching. We also appreciate your observations regarding the pool facilities, location, and the sense of exclusivity you were expecting. Your insights are very valuable as we continually seek ways to enhance the experience for all our guests, and we will carefully take them into consideration.We genuinely regret that your stay left you feeling deflated rather than uplifted, and we hope you might consider giving us another opportunity in the future to better reflect the spirit of Raffles hospitality. Should that time come, please feel free to let me know and it will be my pleasure to personally assist with your arrangements to ensure a more seamless stay.Thank you once again for sharing your experience with us.Warm regards,Jerrlyn LeeQuality ManagerRaffles Doha

رد من مكان الإقامة: Dear Demonscout,Thank you so much for taking the time to share your wonderful ratings and thoughtful feedback with us following your stay.We are absolutely delighted to hear that our turndown service left such a lasting impression, and that you had the pleasure of experiencing the luxurious 6-direction water spray bath. At Raffles, we believe in creating moments of true indulgence, where every detail is meticulously designed to enhance your stay and elevate your senses. It warms our hearts to know that we were able to provide you with such a memorable and rejuvenating experience.We are all already looking forward to welcoming you back for another memorable stay soon!Warm regards,Jerrlyn LeeQuality ManagerRaffles Doha

رد من مكان الإقامة: Dear Ekaterina Petr,Thank you very much for taking the time to share your honest feedback with us.While we are truly pleased to hear that your overall stay at Raffles Doha was enjoyable, we are equally disappointed to learn that your poolside experience fell short of expectations. At Raffles, we believe that every detail matters in creating a seamless and relaxing guest experience, and we fully understand how essential comfort and convenience are, especially when it comes to enjoying the pool. We would like to sincerely apologise that we fell short of this expectation during your time with us. Please rest assured that your feedback has been taken seriously and we are currently arranging for additional umbrellas at the pool to ensure all guests are able to unwind comfortably without having to compete for shade. We hope this reassures you that your comments have been heard and acted upon, and we truly appreciate you bringing this to our attention in such a thoughtful way. We do hope to have the opportunity to welcome you back for a more seamless stay in the future. Should that time come, please feel free to let me know and I would be more than happy to assist you personally with your stay arrangements.Thank you.Warm regards,Jerrlyn LeeQuality ManagerRaffles Doha

رد من مكان الإقامة: Dear Terekhov Artem,Thank you so much for taking the time to share such a thoughtful and detailed review following your recent stay with us.It truly warms our hearts to know that you appreciated the beauty of the hotel, the thoughtful in-room amenities, and your overall experience, from the design details to the comfort of the suite and the shower.However, we are genuinely sorry to hear that your arrival experience and certain service touchpoints did not meet expectations. From the communication at check-in to the handling of the extra bed, and the condition of the balcony glass, we are disheartened to learn about these lapses. We completely understand how these moments can impact the overall experience, and we sincerely apologise for the inconvenience caused. Please rest assured that we have taken your feedback as learning for us to continuously improve our services and products. Thank you again for highlighting these areas so constructively and we truly value your perspective.We do hope to have the opportunity to welcome you back for a more seamless stay in the future. Should that time come, please feel free to let me know and I would be more than happy to assist you personally with your stay arrangements. Thank you.Warm regards,Jerrlyn LeeQuality ManagerRaffles Doha

رد من مكان الإقامة: Dear Shencaiyiyi✌️,Thank you very much for your positive review of our hotel. We are always committed to providing every guest with exceptional service and a dreamlike accommodation experience. Your satisfaction is our greatest motivation, and we look forward to serving you again in the future.Warm regards, Jerrlyn Lee Quality Manager Raffles Doha

رد من مكان الإقامة: Dear Distinguished Guest,Thank you for sharing your wonderful experience at our hotel. We are very pleased to hear that you enjoyed the hotel’s environment and breakfast, which is a result of our efforts. We look forward to your choosing our hotel again, to provide you with the same excellent service and accommodation.Sincerely, Jerrlyn Lee Quality Manager Raffles Doha

رد من مكان الإقامة: Dear Distinguished Guest,Thank you for your positive feedback regarding the beautiful balcony view. We take great pride in providing our guests with stunning surroundings to enhance their experience. It is wonderful to know that you enjoyed this aspect of your stay. We look forward to welcoming you back for another memorable visit.Warm Regards, Jerrlyn LeeQuality ManagerRaffles Doha

رد من مكان الإقامة: Dear Distinguished Guest,Thank you for your kind words regarding your stay with us at Raffles Doha. We are delighted to hear that you appreciated the comfort of your room and the pleasant environment of our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional experience.Warm Regards,Jerrlyn LeeQuality ManagerRaffles Doha

رد من مكان الإقامة: Dear Xiaoxinbuchiyu,Thank you for your feedback regarding your stay with us. We appreciate your insights into our service levels and will certainly take them into consideration as we strive for continuous improvement. Your comfort and satisfaction are important to us, and we hope to provide you with an even more elevated experience during your next visit.Warm Regards, Jerrlyn LeeQuality ManagerRaffles Doha

رد من مكان الإقامة: Dear Usacolleyuki,Thank you for your kind words regarding your recent stay with us at Raffles Doha. We are delighted that you enjoyed the spaciousness and Arabic ambiance of your suite and found our service to be satisfactory. We appreciate your feedback regarding the dining experience at our Italian restaurant, and will certainly take this into account moving forward. We hope to welcome you back for another memorable visit.Warm Regards, Jerrlyn Lee Quality Manager Raffles Doha

رد من مكان الإقامة: Dear Hannahjp,Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed an exceptional luxury experience with us. It is always our aim to provide our guests with unforgettable moments, and your kind words reaffirm our commitment to excellence. We look forward to welcoming you back to Raffles Doha for another extraordinary stay soon.Warm Regards, Jerrlyn LeeQuality ManagerRaffles Doha