سمارتفلاتس - نيو يوركر

Do not book Property had damage in all aspects. There were homeless people sleeping on the bottom floor and the whole place had a horrible smell from top to bottom

No Wifi and awful service WIFI did not work. I called and they daid they were worki g on it. I started reading prior reviews and turns out Wifi had not worked 2 weeks prior to my arrival. Also the master vedroom sink was clogged. I made contact with maintenance and advised them of the problem, they walked into the apt saw the priblem took pics and never fixed it. We also didn't have handsoap and they still didn't do anything about it. In other words, the apartment is nice, but us tourists sepend a lot on Wifi to plan our activities and they did not care and obviously have not cared about it for a while.

Poor set up Lift does not work meaning climbing 10 flights of stairs each time and one of our party has a bad leg. Sofa bed has broken legs and does not sit right when pulled out. No linen is available for the sofa bed. Only two sets of towels provided for 3 people. TV does not work. Shower has no attachment clip so you could only hold it to shower and no rain shower head on it even though it has a function for one with water just pouring out of a hole in the taps Picture in bathroom is broken and window in living area badly cracked just in case you decide to take that from our deposit. All in all a very poorly prepared apartment for anyone to use. All of this information and photos where sent to Smartflats for a form of refund but no luck as yet!

They said there was wifi but when we got there there was none. Place had a weird odor and all the dishes were nasty. Also all the soap was empty.

The place was very clean and spacious. The only problem was that there’s no Wifi. Tried to contact support many times but it was not resolved. Noone came to fix it and customer support stopped communicating.

The door was broken, the elevator was broken and there was no wifi. Homeless people also sleeping in the hall.