Foxhills Club & Resort

Amazing place, has everything you can possibly want or need. Staff are all so friendly and the restaurant is amazing too. Would recommend to just about anyone. So much for families, golf enthusiasts or even couples looking for a few days of peace and quiet.

We booked a one night stay Sunday retreat package. We haven’t stayed here for many years and wanted to treat ourselves to a night away as we were doing a charity walk the day before. Our stay was lovely. The room was great, food lovely and service great. Sadly we had some bad news about a relative meaning we had to check out promptly the next morning. At the time I queried a bottle of Prosecco on the bill but I was told we hadn’t been charged for it. A member had called to put it in our room for us but the lady in reception didn’t know their name. We assumed it was one of our friends who knew we had done the walk. I checked the bill again in the car and realised we had in fact been charged for it. I called the hotel as by this time we were on route to hospital. I was promised a call back which didn’t happen. To cut a long story short I have made several calls to chase up what happening only to be told the member hasn’t paid for the Prosecco and payment was needed from them before they could refund us. It’s all a little embarrassing for us as our friend a few days later, told us they had requested it and they asked for a card to be left with it, which wasn’t left. We didn’t want to them to know we had been charged in error as I feel this is down to the hotel to resolve. I have called a number of times and finally got told a refund was being processed. At the time of typing we haven’t received a refund and it’s now two and a half weeks after raising it. It’s the principle of the after service I feel let done by. I’ve been informed it’s due to staff shortages but quite frankly that’s not my issue as a guest. I’ve emailed the hotel manager directly 2 days ago and no reply from him either at the time of typing. I feel really disappointed as this was something very simple to resolve yet it appears to be an impossible task. We had planned to rebook late summer but now I’m not so sure we will want to do that with the poor customer service.

Another lovely stay at Foxhills. Wonderful service from every single member of staff that we met. A big shout out to Liberty on reception, she was so helpful , friendly and nothing was too much trouble, she made us feel so at home! There was also a lovely gentleman who worked in the bar on Friday evening and again at breakfast, so sorry we didn’t get his name! Wonderful stay , great pool and spa facilities, beautiful accommodation and such a comfy bed!!!!

We had great weather, and so having rooms around a pool was fantastic! Felt like a proper holiday, but just 10 minutes from our home. Lots of facilities, and of course extremely child friendly! Food was decent too, and service was friendly from everyone we met. Will be back.

Thank you team Foxhill for making our stay a memorable one. Start from check in to check out, dinner service to breakfast you do an amazing job. Friendly, uninterruptting and service with a genuine smile. Every team member we interacted were warm, welcoming and happy.

We recently stayed at the hotel with our baby and are already planning our return! The food, facilities and service were all excellent. Our room was in the recently refurbished area which was fantastic. Huge room so we had enough space even with the cot. The only suggested improvement would be for a more extensive room service menu. Other than that it was faultless