Hampton Inn Belle Vernon

NO HOT WATER. The hotel experienced an interruption in hot water service beginning yesterday afternoon. We heard one guest saying the issue had happened before, so he was leaving for another hotel. The issue still wasn't fixed this morning, so we had to use cold water to get clean. The front desk person basically shrugged his shoulders with a "what can I do?" attitude. When I asked to talk to the manager, I was told that there had been a change in managers and they could not provide that person's full name or number. I issued a complaint to Hilton's customer service line, also informing them of the empty snack store area. Hilton should re-evaluate their relationship with this franchise owner.

Monica at the breakfast/ front lounge are was fabulous. Hard working and very pleasant.

Front desk staff was very friendly when I checked in. Room was very clean. Breakfast was great.