Amrâth Grand Hotel de l’Empereur

Great large room Directly opposite the Maastricht station and bus station Walking distance to spa grocery store and 15mins walk to city centre Stairs to reception, no lift to reception - not good for disabled people - apparently the other entrance was locked but it has a platform for wheelchair accessibility to the reception/dining room and the lift to other levels. That would have been helpful instead of dragging my suitcase and backpack up about 10 steps to reception. Not good for disabled people with heart condition and brain injury and balance issues. There was no buzzer to call for assistance and couldn't leave suitcase on the street. They need to provide instructions to guests with disabilities to proceed to the other locked door and have a buzzer on that door. Other than that everything was great

Mattresses are very very soft. I would not know anyone who likes that. Both of us did not sleep well in theses beds. We would not choose this hotel again although everything else was fine.

The location is okay but next to Main Street. So you can hear the cars.