Macau Hotels with Gym

This hotel is located at a very convenient location. But overall experience is just average because of the following main reasons: 1) check-in: the check-in area is crowded, no queue-up line for check-in/out customers and the whole area just looks chaos. When i tried to seek help, one of the staff directed me to a vacant line and when we came in front of the check-in counter, the staff was writing some sort of notes at a post card or something and didn’t greet us or even gave proper response to us. She looked at us for 1 second and carried on her writing task. We have no clue but just stood up there in front of the check-in counter and wait for the staff to acknowledge us. It was until I slightly raised my voice at her telling her I was waiting for her to finish the writing and help us to check-in, she notified I was a little bit angry and dropped her pen and took care of us!!! Shame that this famous hotel has this kind of training for staff!!! 2) Swimming pool: the swimming pool (at Bond Tower 2) is good and the staff were all very helpful. But what I suggest for the management is to include some sort of bar/snack facilities (like a small bar or something) at the pool side. It would be a nice and marvellous and chilled experience to have some cocktails or cold drinks sitting at such beautiful pool benches and sitting areas. 3) Hotel Bar: I was told that the Bard Bar was chosen to be one of the top 50 Asian bar and I have had the experience to go for a glass of cocktails with my wife after dinner. We are astonished by the “atmosphere” and “vibe” there…….. To be honest, the bar was beautifully decorated and the staff were all good and helpful. I don’t know if there was any propaganda or marketing or promotion issues, we arrived at the bar at around 9:30pm and left at around 11:30pm, we were the only customers there for the night!!! I think the management should do something on the promotion/propaganda as the place is such a nice place for hotel guests. Nice place, nice staff!!! 4) Check-out: we all understand that the normal check-out time was 12pm, however, I think it will be a definitely “turn-off” when you received a call from staff politely asking if I need an extension of stay (actually a relatively “polite” phrase for “sir, times up, you have to leave now…”) at 12:15pm!!! We had lots of experience over premium / luxury hotels and we both consider that 30 mins grace period is a “norm” and relatively appropriate period for customers to understand they are running over-time…… Frankly speaking, no offence as they did nothing wrong but we both suggest 30 mins a relatively better time period. Having expressed the above negative comments, we both want to shout out some good points of Londoner hotel. We were offered an upgrade promotion to Charles Suite at a rate of MOP500. And I must tell everybody that the cleanliness and tidiness of the room is superb, one of the best we’ve experienced. Thank you

Staff are super nice, I ordered 3 bottles of water they brought me 6, requested for another “duck” gift as the original one in the room was little damaged…they all brought these things to the room using a tray to serve. And a birthday cake to delight us… The room is spacious if you usually stayed in basic room type of other hotel, I think it can accommodate 1 or 1.5 more king size bed Credits to staff during checkin, room service, even the staff at lift saying goodbye when checkout

Excellent service and I love the hotel super pretty and well maintained!! The mall is interconnected and there are many nice restaurants, in fact you do not need to leave this building at all 😉 Enjoyed my time here with my friend, best hotel stay experience I ever had! 💕

I must say, this is one of my best hotel in Macau ever in the Macau Island. I really love the sight we can see the view across the river, the transportation set up a very easy to follow instruction for people with live in the neighbour or as one of a traveller having a short trip in the community. All the facilities are very good to have, I love my room with an amazing view. I wish i can come back soon as a long stay guest. Seeya!

This is the most fantastic trip we’ve ever had before. We’ve got the customised service, the high quality of hotel facilities with a high quality and the delicious food etc. Colin connected me and gave me the useful tips before and within the entire trip. and he prepared the surprise for kids as well. While Robin helped plan every detail about viewsights, famous local snacks and the efficient way with transportation. All these are pretty impressive, and I’ll choose Londoner again!

Many many thanks to all the staff who did their utmost to make us feel good during our stay. Everything was really perfect, from check-in to checkout. The room was spacious and well decorated for our anniversary. We particularly liked their bar and the concept they developed for cocktails. The heated pool is beautiful, but the view is a bit obscured by the hotel building on the side.

It was beyond expectation and satisfying. The hotel hardware is luxurious and exquisite, clean and sanitary. The software service is even more satisfactory, and the butler service system is particularly considerate. From the moment I checked in, a butler was always available to provide considerate service. I had already added my contact information before I checked in. They added a bed for us as requested and gave us a lot of desserts. The bouquet of flowers to welcome us was also very pleasing. I would like to thank the butler Ken Zhang for his attentive and considerate service, and also thank the butler Lucas Lu for his enthusiastic company. I will definitely stay here again next time I come to Macau.

An amazing place to stay. We went to the show of the dancing Water. Super easy and nice to go up after the show. Pool, hot tub and views were amazing

As a solo traveller, I am satisfied with the courteous and attentive service provided by members of the staff in Four Seasons. They assisted me and gave me practical suggestions cordially. They asked for my comments and followed without delay. They gave me feed back as soon as possible. The various international cuisines provided in the morning breakfast were unique and attractive. I was exhilarated to see the Teppanyaki ice cream 😍！ I ordered one with my own choice of toppings, yum! If you have a sweet tooth, you will be gratified to see various desserts provided. Moreover, a waiter from time to time came to our tables and surprised dinners with limited unique, skillfully crafted dim sums. As a female traveller, the hygiene in the toilet in my room is a vital concern. I was satisfied to find the second roll of toilet paper covered with a decent cover so that it would not be contaminated in exposure to the toilet. Apart from the towels placed outside the bathroom/ bath tub, it was thoughtful that towels were placed beside the beds. It will be more comfortable n healthy to dry feet thoroughly before going to bed. Surely, the view, the decorations, the seasonal flower arrangements and the facilities in this renowned prestigious hotel were impeccable as I expected.

I had a not so good experience staying at this hotel. I arrived around 3:15pm and the room was still not ready. Front desk staff told us that we still need to wait another 45 minutes or so, and offered us free welcome drinks at the lounge beside, well that’s the least they could do when check-in time was supposed to be at 3:00pm. I requested higher floors and they only gave me a room on the 17th floor, and there are like 30+ floors. They told me that’s the only room available, I’m disappointed in that as I have booked my room a few days ago and waited so long at checkin. I requested a non-smoking room, but when I entered the room there was a pungent smell of cigarette smoking. I immediately contact front desk and requested a room change but they refused and told me that’s the only room they have available (would that be possible in such a big hotel?). The hotel just brought an air purifier, which only kill germs but does not deodorize, and we had to face with the smell of cigarettes during our stay. In general the room was spacious and had modern design, just not too practical. The bathroom is large but the shower and the bathtub is very far separated, which is very inconvenient after a bath to walk all the way to the shower when you’re all wet. They also have an electric toilet, but the toilet board itself is very small, I wonder how a tall foreigner can sit on it? One thing I would like to compliment is that the welcome fruits are very fresh and there are many snacks to choose from. The indoor pools is not up to standard as it is relatively small in size, only good for children to play, and also they only had a few chairs for swimmers to use. The hotel is far from the main area of the studio city centre, we had walk quite a bit to the main area where all the shops and restaurants are. The entrance is “enclosed” but building besides, so feeling much isolated when entering from the front entrance.