Best Western Inn Suites of Macon

The hotel next to this one is boarded up. The check in was nice and fast. The breakfast besides the orange juice was not so nice. This west side property could use some love.

We rented two rooms for 3 nights. My daughter along with her two dogs stayed in one room while we attended a funeral. We left a DO NOT DISTURB SIGN on the door. Housekeeping barged in, couldn't speak much English, manager beat on door and blew the phone up. Claimed my daughter was a squatter. I called the hotel phone numerous times but they wouldn't answer. When I got back and went to the desk, I was told that the person who checked us in had put us in a wrong room. They never called my phone on file that day. It completely terrified my daughter. What if no one had been there, what would they have done with our pets?? We were told that they would comp the room for one night. We get back home and they charged us full price for both rooms for all three nights for each. They will not answer the phone!!! I did call corporate the day of the issue since the hotel would not answer their phone. I'm waiting for an answer on my complaint. Breakfast tasted off flavor so we only tried to eat the hotel breakfast the one day.

Our room was clean but musty smelling. Bed was comfortable. Fresh towels delivered each day. Pool was not heated and the “hot tub” was luke warm the first day and cold the second day. The free breakfast was quite good. Staff was very friendly and responsive.

Front desk was a hassel

The breakfast wasn't as good as last year - one of the owners was looking over the quests like we were going to eat too much or carry out food. Not very friendly!

Exterior doors you see daylight through them made rooms noisy that close the to the interstate