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Older property but very clean and well maintained. You drive up to your room, haven’t stayed at one of those in a while

We rented two rooms for 3 nights. My daughter along with her two dogs stayed in one room while we attended a funeral. We left a DO NOT DISTURB SIGN on the door. Housekeeping barged in, couldn't speak much English, manager beat on door and blew the phone up. Claimed my daughter was a squatter. I called the hotel phone numerous times but they wouldn't answer. When I got back and went to the desk, I was told that the person who checked us in had put us in a wrong room. They never called my phone on file that day. It completely terrified my daughter. What if no one had been there, what would they have done with our pets?? We were told that they would comp the room for one night. We get back home and they charged us full price for both rooms for all three nights for each. They will not answer the phone!!! I did call corporate the day of the issue since the hotel would not answer their phone. I'm waiting for an answer on my complaint. Breakfast tasted off flavor so we only tried to eat the hotel breakfast the one day.

The pillows did seemed to be well used but I seemed to sleep OK on them. The waffle iron needs to be replaced. Other than that everything seemed to OK. I would come back the next time in the area. I use Best Western when ever I travel and am a member. Since this was a free room I can't really complaine about anything. It was up the the standers of Best Western which are always good.