Hotel Palacio Del Retiro, Autograph Collection

毫無服務可言

We arrived from the airport at 7 am and Guillermo welcomed us with open arms. He offered us some coffee before anything was open. He shared a map of the city with some places to visit. He also offered to store our luggage until our room was ready. The rest of the Feont Desk staff were very helpful and attentive but a special shout-out to David the bellman who was Super and always went out of his way to assist us in any way possible . The hotel, service and all of its amenities are top notch. The breakfast buffet was always fresh, tasty and constantly refilled and hot meals were made to order as part of the buffet.

I cannot say enough good things about this hotel! First things first, by all standard metrics, the hotel excels: Excellent location, beautiful building and rooms, excellent facilities, great food quality and selection. What I absolutely must call out however is the staff who were EXCEPTIONAL. For context, we were due to depart on the day of the country-wide blackout across all of Spain. They did everything that they could to keep us comfortable, and above all, safe. They accommodated us staying an extra night in our room after our flight was cancelled, and they pulled out all the stops to serve guests lunch and dinner despite no electricity. They kept spirits high and communicated well with the guests despite being equally as affected as us, and no doubt feeling stressed about the situation themselves. I must call out Guillermo and Marcos at the desk, and Marimar and Gaspar in the restaurant for their exceptional service and caring for us so well too - a special muchas gracias to you. The Palacio de Retiro has new customers for life now. Our heartfelt thanks to everyone there, and we will see you next time!

Recomendado La atención buenísima , el hotel precioso, antiguo pero lujoso , con unas torrijas que compitieron con el resto de España que visite

Great hotel, great service.

We stayed only one night at the Hotel Palacio del Retiro but the hotel was exactly what we were looking for - perfect location for a morning run (in the Parque del Retiro) and some sightseeing (a few minutes walk to the Prado Museum), friendly service, lots of charm (19th century palace) and a very good breakfast. Worth going back!