Fergus Club Mallorca Waterpark

We stayed at Fergus Waterpark for one week at the end of August 2025 — two adults and two children under 12. Check-in was a good start. The gentleman at reception was friendly, welcoming, and set a positive tone. While we waited an hour for our room to be ready, we explored and tried the buffet. It was busy but manageable — food was decent, drinks service fairly quick, and the children were immediately in awe of the waterslides. When we finally got to our room on the second floor, we were initially pleased. It had two rooms, a big balcony overlooking the pool, and a simple but modern look. Sadly, the positives ended when we noticed the cleaning hadn’t been done properly. Hair across the bathroom and bedroom floors, mould on the shower sealant, and a poorly patched ceiling from an old leak suggested standards were being missed. Pulling out the extra bed for our youngest revealed an old sheet left behind by a previous guest — not what you’d expect from a four-star hotel. The pools and slides were the main attraction, and the kids loved them. But after a few days, the upkeep really showed its weaknesses. Used plasters, empty bottles, broken pool toys, and tissues or napkins were often left scattered around the poolside. It gave the impression that cleaning staff simply couldn’t keep up. The general atmosphere also wasn’t what we’d hoped for. The buffet could feel chaotic, with unsupervised young children running through the dining area while people carried hot food. Around the resort, we witnessed some uncomfortable behaviour — children vaping, arguments between parents, drinks being tipped out for games. This isn’t the fault of staff directly, but a stronger staff presence may have helped set expectations. At times, it felt more like a budget family holiday camp than a four-star international resort. Entertainment in the evenings was very mixed. The Queen tribute was enjoyable thanks to the energy of the performers, but most nights felt like low-cost filler — karaoke, staff-led skits, and shows clearly aimed at very young children. The staff tried hard, but it often felt amateur and repetitive rather than professional entertainment. Service at the bars was another sticking point. Waiting 20–30 minutes for a drink became the norm by midweek, which is frustrating when you’re meant to be relaxing. Our daughter queued 15 minutes just for a slushy. Similarly, sunloungers were “reserved” from 6.30am with towels, meaning you had to either join in or miss out. Not exactly a relaxed poolside vibe. On the plus side, the food overall was good. The buffet offered plenty of choice, even if it did become repetitive by the end of the week, and the pizza and burger vans were a great addition for a quick bite after the pool. The buffet staff in particular were excellent — quick to clear tables, friendly, and efficient. In summary, Fergus Waterpark has potential, but for us it didn’t deliver a four-star experience. The staff were welcoming and some food opti

Sometimes I read reviews and just think it’s people moaning for the sake of it. But for a 4 star it’s not good enough, the rooms are clean and are done so daily which is a plus, for such a large hotel it really does lack facilities 1st place we’ve been to without a shop on site. There is a raw sewage smell a lot of the time around the outside areas. Food - we are currently on day 5 of 7 and I’ve had 1 hot meal so far food is bland and not a massive amount of choice lots of cold pizza and chips though. Air con doesn’t work in the rooms which isn’t ideal when 30+ degrees. This has been mentioned and nothing has been done, all in all it’s a Shame as we came to magaluf twice last year and it was perfect this time we can’t wait to catch a flight home

If you like the kind of holiday where the kids are feral and the British are typical entitled brits abroad and can't clean up after themselves then this is the place for you! It's over crowded, noisy and not a pleasant relaxing place to be. It's the first all inclusive holiday I have been on where you have to pay for ice creams and the pools close at 6pm. The evening entertainment is rubbish and the food inedible. We paid yo upgrade to a magnus suite which thankfully only cost us £89. If we had paid the £600 upgrade that others had I would be asking for a refund. Basically the only benefit of the magnus upgrade is a quieter restaurant to eat at; away from the cattle market of the main restaurant. The food however is awful. We have had no choice but to eat out for the last 2 days of our holiday because none of us could face eating what was on offer. The rooms are very basic but let's face it, you don't go on holiday to sit in your room, so we could manage with this. Each evening we had to put up with kids running around the corridors knocking on doors and moving do not disturb signs around. This wasn't a massive problem just annoying. If you want a sunlounger than you need to be up early (6am). For the rest of the day it is potluck as to whether you can get one let alone enough for your family. Annoyingly most of tbe taken loungers lie empty with just a towel or flip flop on all day. No way would I rate this hotel 4 star, it is 3 star at best. Sorry but it wasn't for us and we won't be coming back.

We'd put off booking for a few weeks due to seeing lots the negative reviews but we didn't have any issues. Pools / water park are great. Food is repetitive as always with All Inclusive but to a good standard. Alcoholic drinks were all decent and quick service. Staff friendly. Rooms cleaned everyday. Hotel is in a quiet location, about 10 min walk to Magaluf main streets and the beach. Evening entertainment very average. Biggest issue is pools very popular and sunbeds in good spots are gone by 8.30am, pool staff try and remove towels if no one using them but everyone is doing this so difficult to manage, but I'm up at 7am anyway so no issue for us. Overall happy to recommend.

Fuimos en Familia. La verdad que todo superbien los niños disfrutando con el parque y las actividades. Nosotros también muy buen ambiente de trabajo toda la gente del hotel un diez la verdad. Y la comida buena también el tema de las foodcars buena idea . Disfrutemos mucho . Muy recomendable 😉. Nosotros personalmente de verdad que volveremos .

El mejor hotel en el que estado para los niños. Tengo mellizos de 10 años y han sido las mejores vacaciones para ellos hasta la fecha: toboganes, atracciones, play station, pin pong, todo incluido todo el día, terraza amplia, buena habitación, personal inmejorable, gran ambiente familiar y mucha animación. Repetiremos sin duda. Recomendable al 1000x1000