Welcomhotel by ITC Hotels, Kences Palm Beach, Mamallapuram

Amazing experience in welcomhotel kences plam beach resort one of the best part of this resort is swimming pool it's very beautiful and staff are very polite specially sejal she is from front office overall we enjoyed alot

It's my first visit in this hotel but it was great experience staff are friendly helpful from restaurant Mr reshab he did very well job during our stay and from front office sejal she scott us till room overall. Amazing

First cons: - They didn't bother to inform us apriory that swimming pool is under renovation. We were informed just at the time of check-in. It was a great set back for us as my 5 yrs old was very keen for this activity. Not expected from a reputed brand like ITC. - We were told that as the pool is under renovation, instead we are providing high tea. But it was also not upto the mark. They did put tea/coffee on the house but other snacks were not on the house. They just brought from some where with just 2 pieces per head. Never seen this kind of high tea in any 5*. It was really funny. - Spotted stray dogs inside the property which is dangerous for kids. Pros: + Location is awesome, just on the palm beach. Although Palm beach is itself not so clean. + Rooms were spacious with big sitting area outside the room. + Breakfast buffet spread was nice with good amount variety. Most interesting part was they provided apple/grapes/oranges as fruit options other than regular papaya and watermelon. Overall nice property for a weekend trip.

Great experience with itc rooms are so spacious food was amazing beach side restaurant was amazing From front office sejal and shreya was so helpful.

The atmosphere of this hotel was so good we enjoyed alot specially food was so delicious staff are so kind Shreya Sejal dalia was helpful from front office Will definitely come back

We had a business meeting in welcom hotel kences plam beach resort we really enjoyed our stay , dinner, breakfast thankyou everyone one for ur service ms sejal , and from banquet team alok , jaganath