Berjaya Beau Vallon Bay Resort & Casino

The hotel's prime beachside location provides easy access to the ocean and a beautiful beachfront. Guests appreciate the friendly staff and diverse, enjoyable breakfast options.

Stayed four nights. For the price paid, the hotel falls short in some important aspects: 1) Wifi Absolutely inadequate. Consistently so slow (averaging about 1.5 Mbps on several speed tests) to be nearly unusable. Moreover, it requires login and password every time and frequently disconnects. Absolutely unsuitable to get any work done; even checking emails takes forever. 2) Staff and service Some (fortunately not all) of the front desk staff need an attitude adjustment, since they seem to have forgotten that their job is to assist guests, not blow them off. Many requests get the same answer: come back later or you need to ask someone else. Even when you report a problem with the room and they say it will get taken care of, nothing gets done. I had issues with the AC remote in my room, whose screen went blank the second day I was there, rendering it useless. I called to have it fixed (I thought it just needed new batteries, although it wasn't the case) and it took two calls and nearly an hour. The next day the new remote also died for no apparent reason (I didn't drop it or anything). Since I was leaving the hotel at 06:30 for a day trip, I asked them to take care of it while I was gone. When I returned 12 hours later, nothing had been done. Fortunately, some of the staff are actually helpful, like a man who found me an air-conditioned area to work on my laptop for a couple of hours after check-out while I was waiting for my ride. 3) Breakfast While there was a reasonable selection, quality was lacking - especially the croissants and pastries, which were stale and soggy. The property is located on the beachfront and provides great views especially at sunset. There is no elevator and the overall upkeep of the property leaves a lot to be desired. Soundproofing is lacking, and some guests are quite loud when they return to their rooms late at night. My room was dated but reasonably clean and functional. Comfortable bed and pillows. Amenities included electric kettle and mini-fridge. Power sockets are located only by the desk; there aren't any by the bed. Bathroom with everything in working order and standard toiletries. Upon arrival (late at night), there were only bath towels and no hand towels. Overall the place has potential, but it needs renovation, better staff training and much better wifi to be a viable option.

Nice and clean hotel