Gemstonebr in Smdc Air Residences

Gemstonebr in Smdc Air Residences Reviews

Gemstonebr in Smdc Air Residences

Cor. Yakal & Malugay St, Makati, Metro Manila, 1203, PhilippinesView Hotel Details
Gemstonebr in Smdc Air Residences
Gemstonebr in Smdc Air ResidencesGemstonebr in Smdc Air ResidencesGemstonebr in Smdc Air Residences
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Guest Reviews of Gemstonebr in Smdc Air Residences

8.7/10
Very Good
375 review
Verified reviews
Location9.2
Amenities8.3
Service8.5
Cleanliness8.7
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All reviews(375)
Positive reviews(354)
Reviews with photos/video(130)
Loved the view(38)
Near shopping area(31)
Convenient for shopping(25)
Too many mosquitoes(18)
Many amenities(11)
Easy to get around(10)
Perfect for business trips(9)
Would stay again(6)
Negative reviews(21)
Anonymous User
Business Style | Executive Twin Room Facing CBD
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 28, 2025
The room is so nice and clean the amenities are great, and make sure to booked again soon in GemstoneBR ❤️❤️❤️
Response from Property: Thank you so much for your kind words and wonderful review! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and it means the world to us. We look forward to welcoming you back again soon.
Anonymous User
Light Luxury Style | Deluxe One Bedroom With Balcony With Panoramic City Views
Stayed in May 2025
Business traveler
8 review
5.5/10
Posted on Jul 1, 2025
The password was wrong in the first time and light in the living room is not working and the bathroom is moulded toooo💔💔💔
Response from Property: Thank you very much for bringing the issues with the living room lighting and bathroom mildew to our attention. We promptly dispatched an electrician to replace the LED light unit in the living room, and the bathroom walls have undergone thorough mildew removal treatment followed by a waterproof coating reinforcement. To ensure an exceptional experience for your next stay, we've conducted a full-property facility inspection. Regarding the password issue, our staff assisted immediately as soon as it was reported. Please also remember to use the unlocking prompt button for future convenience." We sincerely look forward to welcoming you back with improved services!"
Snowleopard
Modern Style | Standard One Bedroom With Balcony Facing Pool
Stayed in Apr 2025
Couple
3 review
3.5/10
Posted on May 31, 2025
This apartment had the single most uncomfortable mattress I’ve ever slept on. You could feel every spring poking into your back—it was genuinely painful. I messaged the host around 10:30 PM to mention the issue, and instead of offering a real solution, someone showed up at 11:15 PM, aggressively knocking on the door and waking us up. When I answered, the person handed over a bag filled with five thin bed linens—no comforter or mattress topper, just sheets—to lay on top of the mattress. As you can imagine, this did absolutely nothing to fix the problem. Even worse, the linens were stained, and I had no way of knowing whether they were actually clean. Being woken up late at night and offered such an inadequate “solution” made this stay really frustrating. I would not recommend this apartment to anyone who values a good night’s sleep or basic hospitality.
Response from Property: Dear Guest, We are truly sorry to have provided such an unpleasant stay experience for you. We feel deeply apologetic for the issues you encountered, including the uncomfortable mattress, nighttime disturbance, and bed linen hygiene problems. Every piece of feedback you gave is of utmost importance for our improvement, and we have now carried out comprehensive rectifications for these problems, hoping to bring you a satisfying stay in the future.
Guest User
Modern Style | Twin Bed Studio With Balcony Facing Pool
Stayed in Apr 2025
Family
1 review
4.0/10
Posted on May 29, 2025
I had a terrible experience at this hotel. The room we were given had a bed with unknown stains and a horrible smell coming from the toilet, making it impossible to stay comfortably. We immediately reported the issue to customer service, and they told us they would follow up with an email within the hour. It’s now been two days, and we still haven’t received any response. Due to their lack of communication and action, we were forced to book another hotel room down the street at our own expense. Completely unacceptable and disappointing service.
Response from Property: Hello!Thank you for previously communicating with us regarding the room-related request. Concerning the issue of "the room being too small and needing to be changed," we promptly provided a solution via email at the first opportunity. However, we have not yet received your response. We suggest checking your email inbox (including the spam folder) and look forward to your next visit.
BarbieC
Muji Style | Standard One Bedroom Facing CBD
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 27, 2025
We had a great experience staying in this 1-bedroom unit. The cleanliness of the place really stood out — everything was spotless and well-maintained. They also have basic cooking materials. The location is also a huge plus — it’s conveniently close to several malls, making it easy to shop, dine, or just unwind without having to travel far. But the highlight for me was definitely the view of Makati CBD — it’s absolutely breathtaking, especially at night when the city lights come to life. Highly recommend this unit for anyone looking for a relaxing and convenient place to stay in the city!
Response from Property: Thank you so much for your kind words! We’re thrilled that you enjoyed our hotel and services. Your feedback motivates us to keep our standards high for all our guests. We can’t wait to welcome you back on your next trip!
Guest User
Muji Style | One Bedroom Facing CBD
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 24, 2025
nice and clean condo unit with a great view! the bed was soft, but the A/C doesn’t point to the bed so I didn’t feel cold. not a major issue tho, i just have bad heat intolerance 😂
Response from Property: Thank you so much for your kind words! We’re thrilled that you enjoyed our hotel and services. Your feedback motivates us to keep our standards high for all our guests. We can’t wait to welcome you back on your next trip!
SMGC
Modern Style | One-Bedroom With City View
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 12, 2025
Easy to check in and the receptionist is very professional. Love the place, cozy and aesthetic. Was not able to interact with the host but we appreciate how clean the unit. Thank you😊
Response from Property: Thank you so much for your kind words and wonderful review! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and it means the world to us. We look forward to welcoming you back again soon.
Stephanie Mae Garcia
Minimalist Style | Twin Bed Studio With Balcony With Panoramic City Views
Stayed in May 2025
Couple
5 review
10/10
Outstanding
Posted on Jun 17, 2025
Unit smells nice and very clean. Thank you sa host, we enjoyed our stay!
Response from Property: Thank you so much for your kind words and wonderful review! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and it means the world to us. We look forward to welcoming you back again soon.
Ilya
Modern Style | Standard One Bedroom With Balcony Facing Pool
Stayed in Apr 2025
Solo traveler
55 review
8.0/10
Very Good
Posted on May 30, 2025
Eeverything is good, except for the mattress. They saved a lot on it...
Response from Property: Dear Guest,Thank you for choosing our hotel and sharing your valuable feedback! We sincerely apologize for the inconvenience caused. We have prepared (thickened mattress toppers) and extra pillows for our in-house guests, and we hope these can enhance your comfort during your stay.We highly value your input and are committed to improving our services. We look forward to the opportunity to welcome you back and provide a more comfortable experience in the future.
Ann Ann
Minimalist Style | One Bedroom With Balcony With Panoramic City Views
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 12, 2025
Very clean I would love to go back and has really good view . Love the sunset 😊
Response from Property: Thank you so much for your kind words! We’re thrilled that you enjoyed our hotel and services. Your feedback motivates us to keep our standards high for all our guests. We can’t wait to welcome you back on your next trip!
ChangisKhan
Muji Style | Standard One Bedroom Facing CBD
Stayed in Mar 2025
Family
8 review
10/10
Outstanding
Posted on Apr 26, 2025
Amazing spot and view had everything we needed i recommend for a family Group of 4 A++
Response from Property: Thank you so much for your kind words and wonderful review! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and it means the world to us. We look forward to welcoming you back again soon.
Paolo1103
Minimalist Style | One Bedroom With Balcony With Panoramic City Views
Stayed in Apr 2025
Traveling with friends
1 review
9.5/10
Amazing
Posted on May 11, 2025
I really love my stay in gemstone hotel the room is cozy and very confy ❤️
Response from Property: Thank you so much for your kind words and wonderful review! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and it means the world to us. We look forward to welcoming you back again soon.
Guest User
Muji Style | Classic One Bedroom Facing CBD
Stayed in Feb 2025
Solo traveler
14 review
3.0/10
Posted on Apr 7, 2025
Matresss was too old i got pain in my back sleep on it even after i talk to host he just send someone to change the line, ive book for 1 week i sleep 2 Night on the land then i move to another hotel , there is no refund , no matress change and host dident care about his customers , bad experiance
Response from Property: We’re truly sorry to hear that your stay didn’t meet your expectations, especially regarding the mattress. We take your feedback seriously and will investigate this issue immediately to ensure improvements are made. Your comfort is important to us, and we’ll do our best to prevent this from happening again. We sincerely hope to have another opportunity to welcome you back for a much better experience.
Anonymous User
Light Luxury Style | Premium One Bedroom With Balcony With Panoramic City Views
Stayed in Apr 2025
Family
15 review
10/10
Outstanding
Posted on May 13, 2025
Great location, amenities and view. Clean, spacious and comfortable.
Response from Property: Thank you so much for your kind words! We’re thrilled that you enjoyed our hotel and services. Your feedback motivates us to keep our standards high for all our guests. We can’t wait to welcome you back on your next trip!
ChilleraSaGedli
Minimalist Style | One Bedroom With Balcony With Panoramic City Views
Stayed in May 2025
Family
9 review
10/10
Outstanding
Posted on Jun 30, 2025
We certainly love the view from balcony.
Response from Property: Thank you so much for your kind words and wonderful review! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our top priority, and it means the world to us. We look forward to welcoming you back again soon.