Crown Regency Hotel Makati

The hotel is old, but room was good, and the front desk service was also very good, although the system was too slow. I decided to stay one more night because I did not want to move around, and I had already paid for the extension. However, when I returned to the hotel at 7 PM after a busy day, I was shocked to find that my reservation had been unreasonably canceled by Trip.com without any explanation. Trip.com informed me that the booking was canceled and that the refund would take 7 to 14 working days to be received. I personally find this extremely unfair, as the payment was deducted instantly but the refund requires a long waiting period. This situation has caused me significant inconvenience and dissatisfaction. I request an immediate explanation, faster refund processing, and proper compensation for the trouble caused.

I recently stayed at a hotel where I encountered a very unpleasant check-in experience. The hotel itself is very old, and the check-in process was unnecessarily delayed because your system did not forward my booking confirmation email to the hotel on time. As a result, I had to wait a long time at the front desk before the hotel could verify my booking. This caused inconvenience and disrupted my travel schedule. I kindly request that Trip.com look into this matter, explain the reason for the delay, and ensure that such issues are avoided in the future. I also hope you will consider appropriate compensation for the inconvenience caused.

This stay is great and happy with the stay. Great location and easy access to the Malls and restaurants.

The hotel is in a good spot, in Makati and the room itself was ok, although there were a few small stains on the bed linen; the main issues were i) I had requested a single king-sized bed but the room was a twin; ii) there was no hot water, which meant cold showers; iii) no room makeup, which meant that my toilet paper was not replenished; iv) curtains did not close all the way, which let in light from the main road outside; v) absolutely dire breakfast options. That all said, staff were friendly and polite.

I stayed here for 3 days. I will definitely comeback. The locations is perfect if you like to shop and food tripping. Its walking distance for SM/Glorietta/Greenbelt. It’s pretty good for the price I paid.

アメニティがあったりなかったり、毎日サービスにムラがありすぎ&ホームページに記載されてた内容と違っていた。ビジネス滞在なのであまり気にしなかったが、リゾート滞在なら嫌かも。