Elite Hotel Esplanade

tried to cancel reservation due to change in schedule, said it was unreturnable, was plenty of time before check in. not a good way to win guests over for future buisness

Un hôtel très confortable. Un accueil chaleureux.

Хороший отель, находятся в центре, недалеко от железнодорожной станции. Можно дойти пешком. Рядом много ресторанов. Чисто, уютный, нам понравился.

Sehr schönes Hotel in guter Lage. Das Frühstück war auch vielfältig und gut. Das Personal an der Rezeption ist total positiv aufgefallen und war jedes Mal total freundlich und immer hilfsbereit !

Hotel is well located for sure. Arrived at 9:30pm with a tired 6 year old. Walked into the room to find they had made up the room with a crib not a bed for her. (Only hotel in Sweden that had this issue). There are no phones in the room so had to go to the lobby. The desk clerk was alone so best he could do was to give me a spare bed and have me wheel it to the room and make it up. To no fault of his own, he wasn’t allowed to leave the front desk unmanned and the hotel has cheaped out by not having anyone else staffed so they can help guests even at a reasonable hour in a large city hotel. No body wash in the shower. It was empty and not refilled. Coffee maker in the room but no coffee as the mini bar hadn’t been restocked. Breakfast ends early. 9:30. Most hotels in Sweden are 10. And the breakfast room is nearly pitch black with moody dim lights. They have outdoor seating that would help brighten the space but they kept the windows closed and those outside tables unavailable for the breakfast. It was a gorgeous day and we sat in the dark. Quality of the buffet was less nice than other places. (No real butter - just margarine etc etc). Total miss. Would never stay at an elite again.

Super nice hotel. Absolutely amazing location. Fantastic breakfast. Very very friendly and serviceminded staff. This hotel i can HIGHLY recommend.