Guest User
June 22, 2024
I am currently staying here and can not hold myself from adding the review before completing the stay, the experience has been so good. 1. They really value customer's experience even before they come here. I received personal message from the staff much before my check-in time with a welcome message, shared to location and proximity details, enquired about my expected arrival time, shared the wifi and other required details and helped me out without me having to contact them. Such was the start of my experience with primo even before check in. 2. Location - you have to ride uphill from main road to manali, and it's a narrow road. But most of the hotels are here and it will only be a problem if someone is not a good driver for hills. We didn't face any issues in reaching here. 3. Parking- we faced no issue with parking here. 4. Service - amazing. While we were parking, the attendants from primo came out themselves and helped us with our luggage and parking. 5. Check in - very smooth. Took less than 5 min and we were on way to outer room. Welcome drink was also served. 6. Room - they are spacious. But the best part was that an extra clean and properly placed mattress was already there as we were 2 adults and 1 kid travel-ling to manali and i had not requested for extra bed. So that was an unexpected but amazing gesture. Thank you to primo! 7. Food- great. I had not opted for buffet as we were unsure of our arrival time, so we thought we might have to take dinner even before reaching primo, but we reached well on time, but decided to go for a-la carte. Veg dishes were very tasty. And breakfast option are great as well. From american to indian breakfast choices. Overall. I would recommend it!