Charles Hope Manchester Centre

Great place to stay

房間很大，設施齊全，價格也合理，適合一家人常駐

Disgusting, not clean, appauling customer service. Turned up to the room after a long day of business meetings and the water was off, the floor was filthy. By the time i wanted to go to bed, i pulled the duvet back to find the bed was covered in black hairs - all in the bed, all over every pillow. Slept on the sofa which resulted in not a great sleep. Shared the photos and complaint with the staff who didnt respond quickly, as I was staying a 2nd evening I expected a resolution. After the 2nd day went back to the hotel to see the floor had been cleaned but the bed had NOT been changed and no toilet roll was left. Appauling customer service as this was last week and I am yet to hear a resolution for this.