The Gardens Hotel

Honestly, I’m really disappointed. The room was just alright—not what I expected—but the real issue was the girl at reception on the 5th of May 2025. I booked a room with a city view, and that’s not what I got. When I politely asked about it, she immediately got rude, defensive, and dismissive. She claimed there are no rooms with city views at all—so was the listing just a lie? Either way, it felt like I was being talked down to instead of helped. It was my first time in Manchester and definitely not the welcome I hoped for. If this is how staff are trained to treat paying guests, something needs to change. Either that staff member seriously needs retraining, or management should start paying more attention to what's happening at reception. First impressions matter—and this one was a letdown.

It was a great experience staying at Gardens hotel. Location and staff are great.

I booked a single bedroom just for a night. Very affordable comparatively. Got free wifi and all other amenities. Luggage storage available for an extra 5 pounds. Staffs were very friendly and helpful.

bit dated but location is fine for business trip

The location is good, room is decent, but the noice control is really bad, I could hear loud music from the street even when I have my windows closed. Also at around 9am the fire alarm ran and scared me out from sleep. The hotel charged £5 for luggage storage but what really disappointed me was the attitude of one of those managers. I was kindly asking if they could at least give me some kind of proof saying that I was the only one staying in - cuz I need to claim my expenses and trying to make sure my expenses match with my itinerary. The receptionist was kind and trying to help, but one of those managers just appeared to be so rude, with her face pulled up and said that - oh we can’t do that cuz we are not sure how many people you have brought in. I think that’s an insult - they have cctv to monitor, I was staying only by myself. And, at least, if they can’t help they just say they can’t, what’s the point of saying things like that.

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