منتجع هيلتون الكويت

Amany /Shanika/Jenny sind überaus Zuvorkommend und Hilfsbereit. Vielen Dank an das Personal im Spa Bereich. Werde es weithin Besuchen da es immer wieder eine Freude ist ! Auch das Zimmerpersonal ist überaus Korrekt bei der Zimmer Reinigung.

Unprofessional behavior observed at the SPA reception desk: It is disheartening to witness such a lapse in customer service at a reputable establishment like this one. I had made a reservation for two massages, ensuring that it was for my wife and myself, several days in advance. The receptionist had acknowledged and confirmed this arrangement with me. However, I was later informed that they only had a slot available for my wife, as if I had not made a booking for myself. The accusatory tone used by the receptionist was unwarranted and disrespectful. When I requested to speak to a supervisor or manager, I was told that none were present. Despite expressing my intention to file a complaint, the receptionist appeared indifferent. Consequently, I opted to cancel the booking and expressed my decision to refrain from future visits.

I lovely welcoming service by Ms.sushila who served us with us very consistently. The views was beautiful. Very claiming and relaxed atmosphere and comfortable sitting throughly enjoyed and would definitely recommend this place. See you soon again.