ريفر هيلز هوتل

Overall did not present how rated. Room was very tired, appearing neglected. Furnace was a wall unit, which was very loud. Staff friendly

Good people at check in. Room was very substandard on cleanliness and I'm not a very picky person.

First impression was turning the light on with only one flickering bulb working, toilet didn't flush, stains everywhere, cold showers, no hot breakfast, tv out of service. "Kitchenette" only had one small dented broken handle pot. Bed felt like its been used by a 500 pound man for the last 10 years. I've stayed in much cheaper hotels where you would almost expect things like this but most of those places are nicer then here.

It's a good location, staff is friendly, breakfast Saturday morning was great.

Staff goes above and beyond. The place feels homey with its decorations!

The facility was clean and partly renovated. Very new management has done a big transition, but missing small finishes. Refrigerator door opened in the wrong direction. Bathroom lightbulbs mismatched. Comfortable new bed, but only one side had a light, and no usb or plug nearby. Little fixes and property will earn another star. Meanwhile a pleasant and comfortable stop if you are not too fussy.

Very nice hotel the entire hotel looked like it just had a major remodel. Everything was great, my room was very comfortable, great location

DO NOT stay here!!! MOLD The room we booked wasn’t available. There was a portable fan blowing in our hallway. Our room smelled bad. There was MOLD on our chairs. The carpet was old and torn up. We did not even put our stuff in our room. The hotel refused a refund. And we had to make the ultimate choice not to stay there. Black mold on windows. Unknown substance on door to room!

Housekeeping needs to do much better. No toilet paper besides s half used roll. Landscaping looked unkempt. Pillow and pillowcase had a very noticeable fresh stain. Finally the front desk help was never at the front desk. You always had to dial 0 on the phone to get them to the desk. This isn't a complaint about them, but about the owners who don't seem to hire enough people to properly staff. We need to get past the, "We're just not going to clean as much now. Deal with it!" attitude that took over during COVID. If you want 5 stars I need my room clean and stocked.