Holiday Inn Express & Suites Austin - Manor

My experience at this hotel was awesome. My grandsons loved it. I only had one bad experience, The breakfast was good but there was a long black hair on the plates near the pancake machine. I didn’t report it and i guess i should have. I removed the hair and just got another plate to out the pancakes on.  My grandson thought the pancake maker was so cool.

I loved staying at this hotel until the staff changed for the worse. Most hotels except this one will at the most give you a kind greeting and if anything is needed will politely provide if they can. Jamiylah as soon as I entered the door would yell out at me from behind the service desk (she was acting like she used to work at the carnival back in the day!) causing me great embarrassment. She would make snide comments when I would ask for service such as for towels (I was only provided 1 towel per my 7 day stay if I did not ask) and she would constantly ask about my personal business before letting me have service. I asked her to stop and she would not. I did complain to the management but no contact from them was made. I will no longer stay at this location as the service is really bad.

The manager and front desk attendant were so welcoming