Hampton Inn & Suites Mansfield

My family stayed at this hotel at the end of June 2025. Five out of six of my family members were attacked by bedbugs. Hilton’s response was extremely poor. When my mother took one of the bedbugs down to the front desk in plastic to show the person on duty, they didn’t even seem surprised. We requested a full refund for both rooms and Hilton had the nerve to say the bedbugs were only in one room so they would issue a refund for that one room. This entire ordeal caused my family a lot of stress, we had to take the necessary precautions when we flew back home to New York City to make sure that we did not take the bugs in into our homes. My nephew suffered the worse, he even had to miss camp because he was in pain from the bites. I have attached some of the pictures of his bites to this review. As a Hilton diamond member, I am extremely disappointed in how Hilton handled this experience, and I will never look at them the same again.

We stayed at this location for almost two weeks. The 1st room definitely needed some TLC. Lindsey was able to get our family in a bigger room which was perfect. As far as the staff, Lindsey was so helpful and always at the front desk! The night guy was helpful and also at the front desk. If you needed anything in the afternoon you would have to hunt them down. Michael works in the breakfast area and was very helpful and attentive. They stored some GF bagels for my girls that needed to stay in the refrigerator. (The mini fridge wasn’t big enough.) The fitness room was still under construction. The washer and dryer wasn’t working and the upkeep of the pool area was sad.

Good room

The front desk staff were excellent, especially LaRon. Very accommodating and helpful. It would have been nice, however, on the hotel listing, to note that the hotel was under renovation (much needed!) It will be a very nice place once updates are done, but for now, it is overpriced for the condition of the facility. We stayed 9 nights and rec'd towels once upon request and never saw a maid. We had to put our trash out in the hallway and even though we requested maid service to change the bed linens and towels, no one ever showed up and we were told housekeeping was gone for the day when I called them mid afternoon. Very frustrated with that.

Clerk was nice air conditioning wasn’t working didn’t get cold toilet was loose

The shower stall was unclean in 2 rooms I was offered.