Best Western Plus Luna del Mar

This is the worst hotel I ever been, I’ve travel around the world and stayed with thousands of hotel around the world. This is the worst experience I’ve ever have. First of all, they need every customer ware a hand *****, I am a guest, not a patient in hospital or a prisoner, it is not comfortable. Besides, the hotel without any elevator, if you have luggage, don’t come. You have to climb up very narrow staircase, it is a nightmare, and all their staff will never help you, even if you would like to pay them, they just said customer lift their luggage up, if you are lucky, you stay on first floor, then just one level up, if not, it would be a great exercise. Also the worst thing is I book the hotel by Trip.con here, with prepaid, I already show them the vouchers with online paid, but they chase for me said they have not get the payment, ask me to use my credit card for open payment, if they could not get money tomorrow, they will charge me. This is a crazy hotel. I never think Best Western like this. I will never stay in this and Best Western for rest of my life, and will ask all my friends don’t book this hotel and brand. If you would like to stay, then good luck to you. I will move to other hotel tomorrow. Originally, my team need to stay here for 3 days or more for 2 rooms. But I MUST move to City Express tomorrow.