Neptune Mara Rianta Luxury Camp - All Inclusive.

This is going to be long, but it's worth reading if you're interested in this hotel or a safari experience. It was our first safari experience and it couldn't have been better. We stayed for a total of 5 nights. The hotel selection made our experience incredible and perfect. We love to travel, and out of all the hotels we've stayed at, this one took the top spot for hospitality and service. The entire staff is extremely friendly, always smiling. The perfect word to describe what they do is "pamper" you at all times. From the moment you arrive until you leave, there's no fault in their hospitality, kindness, and service. Every hotel in the world should learn from this one. They always make you feel at home, not just like any other guest. My husband and I grew attached to everyone. We'd like to highlight the impeccable work of Emmanuel, our guide for the Game Drives. We know our unbeatable experience was largely thanks to him. Always in the best attitude, attentive, kind, respectful, punctual, PATIENT, cheerful, and professional. He always made us feel interested and motivated during the game drives, sometimes lasting almost 12 hours in one day. At no point did we get bored with him. It's clear he has a passion for animals, nature, his country, and its culture, and he was able to transmit and share all of this with us. We're grateful and feel lucky to have had him during our stay. He always answered any questions or concerns we had, seems like he can read the animals' minds. He knew exactly where to go, how, and when to get close to the animals. I literally cried when I said goodbye to him. We hope he continues to be a guide for a long time, as he does it perfectly! Another example of the hotel's hospitality: In the morning, they come to your room to wake you up at the time you agreed with them the night before. You don't even need to get out of bed to open the door for the housekeeper; they enter directly to leave you hot coffee for when you wake up. During our stay, Elphas was our housekeeper, and we were totally happy with him. Always punctual, kind and respectful towards us. At night, he prepared our room with hot compresses on the bed, dim lighting, water bottles, chocolates. At night, a guard stays outside the rooms, ensuring we aren't exposed to any animals. When you leave your room at night, they're accompanied by a flashlight to the restaurant or lobby for your safety. The hotel's cleanliness, rooms, restaurant, and common areas were impeccable. The design fits perfectly with the safari experience. The place is exactly as shown in the photos; everything matches. Linda and Sharon at reception welcomed us in the best way. Even before arriving, I sent several emails with questions, and they answered all of them quickly and kindly. The food is quite delicious, varied, flavorful, and abundant. The only thing I'd add is more options for breakfast, desserts, and game drive lunches. We toally recommend to stay at Neptune Mara Rianta!!

Beau lodge en bordure de rivière avec vue sur des hippopotames. Les chambres sont spacieuses et joliement décorées et ont pour la plupart une magnifique vue sur la rivière ce qui n'était pas le cas de notre chambre numéro 12 , vue très très partielle sur la rivière car entouré d'arbres et de massifs. La nourriture est bonne, sans être excellente, par contre quànd vous partez en safari le pique nique mérite d'être vraiment amélioré, c'est pas digne de ce type d'hôtel. L'hôtel à ma grande surprise n'est qu'à 1h de la porte de la réserve principale de Masai Mara. En résumé bon hotel avec des bons sevices mais au regard du prix par nuit je trouve ça moyen, plus un 3 étoiles qu'un 5 étoiles. Préférez à ce tarif là, un lodge dans la réserve et non à 1 heure de route.

Mémorable Séjour merveilleux. Aux petits soins dès notre arrivée au camp. Service parfait. Le déjeuner en compagnie des hippopotames. Très dur de repartir