AluaSun Marbella Park

حجزتُ ثلاثة أجنحة جونيور. كنا مسافرين مع خمسة بالغين وأربعة أطفال، وكان الحجز ينص بوضوح على أن إقامة الأطفال من سن 3 إلى 7 سنوات مجانية. عند وصولنا، لم يكن حجزي موجودًا لديهم، لذا وضعونا في ثلاث غرف عادية مع سرير إضافي غير مريح. كانت إحدى الغرف صغيرة جدًا، تفوح منها رائحة سجائر قوية، وتطل على الطريق السريع. لم نتمكن من النوم جيدًا. أود استرداد المبلغ المدفوع. شكرًا لكم.

Worst travel experience This was truly a remarkable experience - in the worst possible way. We booked a hotel through @stayforlong to Aluasun Marbella Park and ironically, we did not want to stay for long. There was noise until 3am for 2 nights so our 6 year old and us couldn't sleep. We had prepaid for 4 days but asked if we could leave after 2 days and get a refund for the remaining nights. They spent half a day figuring out what to do before finally confirming in a written e-mail, that they would refund the 2 remaining nights - we waited for this confirmation before being able to leave the hotel, which we then did and moved to another. When we got home they withdrew their refund confirmation and said they would not give us back the money - which meant we had now paid double hotel these nights. This has been the worst service we have ever experienced through our many travels - and is equally directed at Stayforlong and the hotel AluaSun Marbella Park. The only thing we want now is to ensure as many people as possible know what they risk if choosing these providers. And we strongly recommend going with other companies and hotels.

Dated. Dirty. Dangerous. Rude staff. ‘Don’t care’ approach to their guests and ignorant to any concerns bought to their attention. Pool area is dirty and very dangerous, someone is going to get badly hurt soon if they haven’t already. .