هيلتون ماركو أيلاند بيتش ريزورت آند سبا

Took over 4 hours to get our room. The room wasn't what we booked. Hotel was old looking and under staffed. Hotdogs at the pool took 2 hours and showed up cold and rubbery. 360 grill was over priced and not clean dinning room was very hot. Staff were overwhelmed and NOT helpful

Understaffed,old, run down and over priced. It too 5 yup 5 hours to get our room. The reservation was messed up I was supposed to be on high floor with adjoining room. I was placed on 1st floor when I complained I was given 2 rooms on different floors then finaly 2 room on 5th floor. So many people there very upset at both check in and out. People waiting even longer than me for their rooms. Ordered food at pool and it took 2 hours for cold rubbery hot dog. Terrible. 360 grill was over priced and dirty. Terrible Terrible time. Also the bed was so hard we couldn't even sleep.

OUR LAST TIME AT A HILTON, Horrible staff! They'll use every chance to take your money. Upon check-in they request one of the highest "incidentals" fee $125 per DAY (higher than low end hotels with high risk guests). What they NEVER told us was that they would use that for a $40 parking fee DAILY, and a $20 resort fee DAILY. When I expressed my dissatisfaction for not being told during check-in I said "you guys are full of surprises, eh?", to which the manager in charge dismissively answered "I know, right?" and simply stayed quiet. When inquiring more, she simply said "it is must be written where you booked". Not only that was uncomfortable, but when my wife asked for the WiFi at the lobby the assistant wouldn't give it to her because our room was not ready yet! She claimed that after 4 pm we could get access to the password! RIDICULOUS! she only accepted to give her the password after fearignly looking at the manager and getting a nod from her. Lastly, she would not let my wife know when the room was ready, she said that only through SMS, but I had left the hotel for a meeting so there was no way she would know. The name of the manager in charge at check-in and check-out was Ana from Mexico and the assistant was a young lady with southeast Asia appearance.

We absolutely loved it. Our family had a wonderful time.

Beautiful resort right on beach with great service.

渡假村有額外收渡假村稅$39.2美元/天，沙灘有供躺椅跟傘、房間有提供寶特瓶水跟咖啡機。飯店停車場需收費。床很舒服，房間有設計感。