Saguaro Lake Ranch

The behavior of the female bartender with long dark hair at Saguaro Lake Ranch yesterday was so beyond unprofessional, I can't stay silent. It was 99 degrees out — brutally hot — and people were sweltering, thirsty, and just trying to enjoy the wedding. I approached the bar politely, asked for some ice, and was met with an attitude so cold, it was almost laughable. She barely looked at me and said, “We’re out.” Fine. I thought, “Okay, maybe things run low. No big deal.” But then, not even two minutes later, a guy walks up, asks for ice, and she immediately hands it over like it’s no problem at all. So, what exactly happened? Were they suddenly “out” of ice when I asked but magically had enough for him? Or was I simply not worth the effort because I wasn’t some random guy she felt like being nice to? When I confronted her about it, she tried to defend herself by saying, “We’re low on ice.” Hilarious, because it sure wasn’t an issue when he asked. If ice was really that scarce, why didn’t she just say that to me? Why lie and pretend there was no ice when she clearly had some ready to go? But let me be clear: it wasn’t about the ice. It was about her rude, lazy, and condescending service. Her behavior wasn’t just unhelpful — it was downright disrespectful. She didn’t just deny me ice; she denied me the most basic level of courtesy. The fact that she thought I’d just sit back and take it without a word is embarrassing for her. She was completely disengaged, acted like she was doing everyone a huge favor by showing up, and couldn’t be bothered to do her job properly. Her attitude was beyond frustrating. She didn’t give a damn about the event or the people at it — she was there to make her day easier, not make the guests feel welcome or comfortable. This wasn’t a slip-up or a minor mistake — this was an outright insult. Now, to be fair, the wedding yesterday was absolutely stunning, and the venue is beautiful. But when you have staff members acting this poorly, it ruins the beautiful moment. Saguaro Lake Ranch absolutely needs to take a long, hard look at who they hire to represent their venue because this woman should never be trusted with handling a high-profile event like a wedding. Her behavior was downright shameful, and if this is the level of service you can expect from their staff, it’s a clear sign that they don’t care about their guests or the reputation of the events they host. If you’re considering this venue, be prepared for the very real possibility that your special day could be ruined by staff who are lazy, rude, and completely unprofessional. If they’re willing to let someone like this treat guests with such blatant disrespect, I can’t imagine what other disasters could unfold.

Unbelievable, special place. Kayaking, horses, hiking…and the view is just breathtaking. Loved the simpler pleasure of the pool after a long hot day too. Really blown away by the food and especially the peanut salsa and NM chili salsa. We don’t get those back East. Also loved the mix of privacy in the cabins with the communal vibe at the lodge. Just perfect place.

Truly a great company with wonderful staff. After an issue on our end, the company found a workaround and made our experience one of a kind. The ride was very good and the views incredible. We rode with Marcel who was very attentive, informative and welcoming. It made an amazing memory and we can’t wait to do it again!!