مستخدم نزيل
14 سبتمبر 2023
Horrible, outdated hotel, I wonder how they can still operate.... It started with bad communication even before finalising the booking, they answered NO questions until it was not fully paid. Even after payment short and basic information was provided - entrance code sent at 01:00 at night. At arrival (we booked 3 villas) reception told us there are no 3 units next to each other as requested (many times) and 2 villas are other category (lower) - street view (more specific NO VIEW, small windows which can not be opened because you can not close after.....). In our confirmation all the 3 villas were SAME CATEGORY (two bedroom villa). But this was not the main problem.... When we opened the door an insupportable smell was shocking us (we were hoping that if we open all the windows, then it will help... was NOT...) The worst nightmare was the bathroom: small, you can not even sit on the WC, because there is no space for your legs. Wall was full with stains (I even do not want to know from were it came the brown stain next to the wc's wall..... Bulb was missing from the bathroom, shower was extremely small and the door opened to the inside of the shower, so not even a kid could enter. Rooms: room with matrimonial bed that small, that we could not enter with the luggage to the closet. Maybe if you climb through the bed you can use the closet. The villa with lake view had a backyard with burnt grass and inclusive a death bird... The lake view villas were separated by a low cost plastic fence, from which lots of nails made it super dangerous. We asked very politely to find a solution to refund the second night, because we will leave, but the manager did not even have the courtesy to talk to us on the phone, and did not show up ever, even though we requested many times. They do not care about the guests, they just care about our money. To be more specific, how much they care about the money: a pant with money in the pocket just "disappeared" from a villa, when we were at the "beach". Beach service: extremely far (8 min by car), a dirty beach with unexistable service ..Breakfast: continental breakfast served on a plate - uneatable. Let the pictures talk about the rest... FORGET this accommodation, should be reported to the tourism board /police !
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