Bosworth Hall Hotel & Spa

I was in a standard double room, I fell asleep and was woken up by someone in the above room moving furniture around, so phoned reception and she said please come down to reception so I did, Mathew the manager promptly found the solution and moved me into a larger bedroom, and even brought two extra pillows, I thanked him and said well done, excellent Matthew.

Room was very small and dark and old fashioned. No air con but was provided with a fan which was noisy and rattled. Chair in room was broken. Towels the size of postage stamps. Hotel full of non English people who spoke very loudly all around the hotel and had no regard for others. Restaurant was closed on 2 of 3 nights with no explanation. Floorboards squeaked and you could hear everything above and next door. No sound proofing whatsoever. No housekeeping at all so if you want clean towels you have to request them. Do not stay here - cheap and there’s a reason why!

After staying here for 27 years now when in the area, a long awaited Refurb is well underway, this visit we were very kindly upgraded to a 2nd floor room over looking tge croquet lawn, Elite Hotels have certainly made a difference in all aspects so far, well done

It's a beautiful building and excellent service and staff. It's dog friendly and the room we had was spacious. One main issues is not best for signal and Internet had some work to do and couldn't get it done. Massive issue with parking! People cannot park within the little markers on the floor. I would suggest to make it clear and your patrons will be happy.

Reception was slow. 5 people in front of me in the queue to book in. Took 15 minutes to get to me

To customer service. My partner and l stayed at the Bosworth Hall hotel whilst travelling north for an overnight stay to break our journey and get refreshed to continue our journey. Sadly although the staff were amicable and the site was good we got very little sleep as there was hard noise through the night and early morning. This was acceptable but the bathroom facilities were unacceptable. There was very little water pressure so we could not shower and when inspected the pipe had obviously been faulty and leaking prior to our visit but the pipe had been wrapped with electrical insulation tape and the pressure reduced so it didn,t blow the tape off when used. It was a poor advert for a high class hotel. I attach a photo of the pipe. Also l expect you to make recompense to me. Regards Jacob Thomlinson.