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I stayed at TUI Blue for two weeks with my 2-year-old, and it was by far one of the most disappointing hotel experiences I’ve had in years. The children’s pool was constantly occupied by adults on floats — staff ignored my complaints. Restaurants never offered baby chairs unless I insisted, and there were no child-safe plates or glasses. “Do Not Disturb” signs were ignored by housekeeping. Front desk staff openly lied, broke promises, and never apologized. Before arrival, I requested a quiet room in writing. Instead, we were placed directly next to a nightly concert stage where music blasted until after 11 PM. When I asked to move, I was first told to pay extra, then promised a quieter room — but shown another with the exact same noise problem. Promise broken, no apology. Yes, the beach is clean and the grounds are green, but the service culture is unacceptable: no respect for guests, no accountability, and no willingness to solve problems. I will not return.

The resort is wonderful, the food buffets are delicious, and all the staff are smiling and welcoming all the time. We thank them and wish them success

Отель на 10 звезд. Все понравилось, вообще не к чему придраться. Еда шедевр, овации шеф-повару и команде. Номер комфортный, море чистое, есть удобный пирс Персонал умнички