Our stay was ruined by how poorly we were treated. Problems with internet The staff member in charge was rude (her name is Intissar), no tag name, unhelpful, and didn’t even try to solve our issue. We were forced to accept something we didn’t book, and she acted like we could leave if we didn’t like it. On top of that, she lied to us, saying we couldn’t use the other pool because of high season and too many guests — yet the next day, everyone from the hotel had full access with no issue. Really unprofessional and disappointing experience overall. Not recommended especially you’re used to European standards
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