قصر ناماسكار

Un grand merci à M.Amine pour sa prise en charge aussi le Bagagiste M.Tarik. Avec la chaleur qui s’impose il faut penser à l’uniforme du staff ( chemise manche langue et cravate c’est très dur )

FRAUDULENT. Stole my money and lied to American Express. DO NOT BOOK HERE. We booked a room directly with the hotel in order to attend a wedding. Following a dispute between the hotel and the groom, the wedding was cancelled. We then received an email from the hotel stating that our room payments had been applied to settle the groom’s outstanding debt under his contract with them. As a result, we now have flights to Marrakech in two days but no accommodation. This is an unacceptable way to treat guests. A customer who books directly with a hotel should never be held financially responsible for a third party’s contractual obligations. We did not pay the groom, nor did he book on our behalf—we made our reservation with the hotel directly. While we understand that cancellations made by us might result in forfeited funds, diverting our payment to cover someone else’s debt is completely inappropriate.

Wir waren keine Hotelgäste, haben aber einen Poolpass gebucht. Bei der Ankunft wurden wir gefragt, ob wir in den Spa möchten, wir erklärten, dass wir einen Poolpass gebucht hätten. Man wollte einen Nachweis, ich nannte meinen Namen und man liess uns in die weitläufige Hotelsnlage, keine Begleitung, keine Info wo wir uns melden sollen. Wir kamen mitten in einer (schönen) Bar an und mussten erst mal die zuständige Person finden. Diese hat wiederum gefragt was wir möchten und im System fand sie dann auch unsere Buchung. Wir waren zu viert und sie haben uns zwei Plätze zugewiesen, die nicht nahe beieinander lagen, ein Platz voll an der Sonne. Auf Anfrage für einen Sonnenschirm wurde uns gesagt dieser könnte erst nach Buffetschluss gebracht werden (15.00 Uhr). Wir mussten fragen, wo wir uns umziehen können und uns wurde die Toilette gezeigt. Keine Garderobe also?! Nach einigen Diskussionen konnten wir Plätze nebeneinander haben und konnten endlich entspannen. Die auf der Webpage genannten kühlen Frotteetücher waren weder kühl noch dem Ambiente entsprechend, sie waren ausgefranst und ersatzbedürftig. Das Buffet war riesig und hatte eine gute Auswahl. Allerdings wurde es nicht gepflegt und es sah teilweise nicht ansprechend aus. Wir hatten dennoch einen schönen Aufenthalt. Als wir gehen wollten und die Rechnung für die Getränke bezahlen wollten, verlangte der Kellner doch tatsächlich nochmals den Buchungsnachweis - dies, nachdem wir uns schon zweimal angemeldet haben mit Namen. Es fehlt an Koordination, Freundlichkeit und Professionalität. Für 91.— Euro pro Person ist das nicht angemessen, auch wenn die Anlage und das Ambiente wunderschön sind.

DO NOT BOOK HERE. We booked a room directly with the hotel in order to attend a wedding. Following a dispute between the hotel and the groom, the wedding was cancelled. We then received an email from the hotel stating that our room payments had been applied to settle the groom’s outstanding debt under his contract with them. As a result, we now have flights to Marrakech in two days but no accommodation. This is an unacceptable way to treat guests. A customer who books directly with a hotel should never be held financially responsible for a third party’s contractual obligations. We did not pay the groom, nor did he book on our behalf—we made our reservation with the hotel directly. While we understand that cancellations made by us might result in forfeited funds, diverting our payment to cover someone else’s debt is completely inappropriate.

Palais Namaskar is visually stunning, with classic Moroccan architecture and beautiful gardens. We booked a villa with a private pool, which was spacious and had great potential, but the property is clearly showing its age and urgently needs renovation. Doors didn’t open or close properly, the bathroom flooded easily, and there was visible mould in the pool. The TV was outdated at least 12 years old and not a smart TV, which is surprising for a so called 5-star hotel. The air conditioning in my room didn’t work, despite outside temperatures reaching 40°C, and even after reporting it, nothing was done to fix it. To make matters worse, the hotel only provides one 33cl bottle of water per guest in the room highly insufficient and not what you would expect from a luxury property. Service was another major disappointment. Orders were incomplete, cutlery and table settings arrived after the food, and while the Moroccan cuisine had a few highlights, most dishes were just average and lacked authenticity. The buffet was plain and nowhere near 5 star quality. Service was inconsistent some staff were polite and professional, but others were rude and acted as if guests were a nuisance. It often took two or three requests to get served, and sometimes you had to get up and fetch things yourself. The spa experience was particularly poor. Removing a simple shellac took three staff members two hours, and after 1.5 hours of drying, the nail polish was ruined anyway. I had a wedding to attend the next day but was refused nail polish for touch ups and only offered a rushed visit at 11:30 am, just before the event. The manicure was badly done, with uneven nails and even bleeding from my toes. When I asked for a refund, management refused and instead offered repeated touch-ups. In summary, while the hotel looks impressive and the villas are spacious, Palais Namaskar is far from a true 5 star experience. The lack of basic amenities, poor service, and outdated facilities make it feel more like a 2.5 star property. There is a lot of work to be done before it can be considered luxury accommodation.

Journée piscine. Endroit magique que je m’offre à chaque séjour à Marrakech. Alors cette année…waouh… c’est ploucland !!! Je ne comprends pas que dans un palais de cette qualité vous acceptiez que les gens déjeunent torse nu pour les garçons ou en bikini pour les filles on se croirait au camping de Palavas les flots…. C’etait beaucoup plus chic avant Dommage