Riad Lalla Zineb & SPA

Would not recommend. Have to suffer to first night as it’s too late to change hotel. The outside looks ok and well keep. But inside the room is disaster. 1. Noise : my room is on the ground floor, right beside the reception. Constant hearing people coming in and out. Chatting and kids playing right outside 2. Shower: no hot water until we complain and the temperature is uncontrollable. Pressure is weak and I did not shower until change of hotel 3. Cleanliness: please refer picture. It is self explanatory. 4. Breakfast: nothing special but precooked bread and all cold. Better off eating out It’s rare I give bad feedback and you can understand how bad the condition is. When we arrived, they made us wait for 20 mins just to serve us a cup of tea. Not much catering to English communication. If check in is not ready, they can just tell us leave our bag rather than keeping us there without communication. After complaining about the issue, they were insist of no flexibility of cancelling or changing the checkout date. It’s the platform that helped with the issue.

Actually in the first moments we thought that we are in the wrong place, because of the midina streets and the vibes, but with the explanation and the help , the worm welcome that we had from abdeljalil and his staff, even passed well and it was amazing stay and thank you guys again for all what you did to make our stay in Marrakech fantastic, and also that trip to the mountains that was one of the best recommendations that we really enjoyed

Nous avons passé un excellent séjour au sein de ce riad. Les chambres étaient propres, nettoyées chaque jour. Le riad en lui même est très propre également. Le gérant sait parfaitement nous orienter afin que nous puissions découvrir la ville, il est également très à l’écoute lorsque nous rencontrons des problèmes. Sans parler du service qui était parfait, gros coup de cœur sur Anass qui était d’une gentillesse sans fin. Nous n’oublierons pas notre séjour ici.