Jnane Tamsna

This is a fabulous hotel a short taxi ride from Marrakesh. Wonderful, helpful staff, really good family villas, good food, lovely gardens and several swimming pools. The owner is charming and everyone goes out of their way to be as helpful as possible. A really authentic Moroccan experience, ideal for families with children. You’d be hard pushed to find fault with it. Highly recommended.

The photographs are indeed accurate—the place is undeniably beautiful and tastefully decorated. However, it falls far short of what one would reasonably expect from a luxury hotel. We leave with the distinct impression that the primary aim is to capitalise on the tourist rather than to offer a truly refined experience. Drawbacks: The location is remarkably inconvenient—30 minutes from virtually anywhere. We ended up spending €100 per day on taxis (€25 per ride into town, €45 to the airport), not to mention the added hassle of pre-arranging transport and constantly watching the clock. As for the much-promoted notion of 'simple luxury' Regrettably, what we experienced leaned The hotel claims to offer “simple luxury,” yet the experience feels more sparse than elegant: In room amenities were minimal to the point of being perfunctory: merely shampoo and shower gel, no body lotion, conditioner, or any additional touches one would reasonably expect. Breakfast was particularly underwhelming while the fresh orange juice was indeed a delight, the rest of the offering was surprisingly spartan. There is no fresh fruit, only a basic fruit salad (apple, kiwi, banana). The jam is industrial, the salads are pre-packaged (à la Florette), and only accompanied by tomato and cucumber. No charcuterie, merely a rather unpleasant ham and a mediocre cheese. Pastry selection is limited to four types of Moroccan bread, croissants, and pancakes. Eggs are offered only upon request—fried or scrambled. We dined at the hotel on our first evening and were thoroughly disappointed, particularly considering the €50 per person price tag. In summary, if one is to charge premium rates, a certain level of quality must be delivered. The intent to remain modest due to the surrounding socioeconomic context is understandable, but it does not justify neglecting basic standards of comfort and service. Luxury need not be ostentatious, but it must, at the very least, be thoughtful and complete.

I contacted this hotel to book a photoshoot. Over the phone, I was told this could be arranged, and I would receive confirmation via email. My client sent an email on the 10th, but despite multiple follow-ups, no response was given. We sent several emails and called more than 10 times, yet the communication remained unclear. It’s disappointing that such a hotel cannot assign someone capable of properly managing their email correspondence. This lack of professionalism has been extremely frustrating, and I hope the hotel improves its communication moving forward.