مستخدم نزيل
12 ديسمبر 2023
Riad Jenna Rouge has become a huge disappointment. I've visited this place for over 7 years, but it's not deserving of a visit ever again. I believe the ownership or at least the mentality has changed. Both Riad Dia, Riad Marrakech Rouge have the same, terrible owner now. It's not about the guests, it's about making money. On several occasions, I've experienced to be given an unfair price or they try to overcharge, and today was the last drop. I called the hostel yesterday and got a confirmation for 3 beds in a dorm for an agreed price, but upon arrival, the receptionist says that it's overbooked, and there are no dorms for us. We are taken to a separate building and told to stay there, but they shamelessly try to charge us more than the agreed price, by almost 40%. I called the owner and gave them a chance to correct their behavior, but they did not care. It was extremely upsetting and unpleasant. The experiences I've had in all of the hostels of this hostel group are overall very disappointing compared to the many other great places you can find in Marrakech or elsewhere in Morocco. Save yourself from this type of behavior and support better places — They are easy to find with a bit of research.
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