Le Petit Nice - Passedat

Awful We phoned ahead to ask if the hotel would be open to serve food and drinks on the terrace. The answer was yes, but the food offering would be cold salads. That was fine by us, but on arrival, there was much confusion. After the staff chatted about what to do, we were shown to the terrace and sat for 20mins before anyone would give us any attention whatsoever. There were staff but the work seemed to be falling to just one, who deemed clearing other tables more of a priority than clearing the dirty table we were sitting at. Eventually, after asking again, we were brought menus. By now 30 mins had gone by. In the end, we decided to leave, as there were 2 other tables waiting and we were not prepared to pay 24 Euro for one gin and tonic after such poor service. The people on the table next to us had been told that the staff were busy, but as we left, 3 or 4 staff members were hanging round reception chatting - while the one who was working claimed not to speak any English (in an international hotel in France's 2nd city). Crazy. This is not a 5 star hotel. Nowhere close.

Meh. So the restaurant is amazing, but the hotel is dated and not very competent. We stayed for 2 nights. The staff were very pleasant. Breakfasts were perfect -- not too little, not too much. Negronis on the patio in the sun looking out over the Med -- perfect. BUT. When we checked in they charged us for the room for two nights. When we checked out, they double charged us for the room (and the dinner at their excellent 3 star restaurant). We told them they had already charged us for the room, but they said that was wrong, We had to call them when the charges cleared to explain they had double charged us for the room. They agreed to refund the overcharge, but we did not receive an apology. Unacceptable, lousy customer service. Inexcusable. Why rip-off your customers and refuse to apologize when you do so? Not like they would have refunded us our 750 euros of overcharge had we not called them on it. Incompetent. Unacceptable.

Difficile de comparer le petit Nice à un Hôtel 5 étoiles, disons plutôt ambiance maison de famille accrochée aux rochers de Malmousque. À la fois luxe et simplicité qui font bon ménage. On venait pour la vue. On a été subjugués! Petites améliorations à apporter , miroir à hauteur pour se maquiller dans la salle de bain et petit déjeuner plus étoffé . Même si les viennoiseries et le pain sont excellents , on s’attendrait à une proposition plus large.

Don't stay here Average hotel located in a really inconvenient place

Excellent ! Meilleur établissement de Marseille Excellent séjour dans la suite Traquandi qui a une petite terrasse . Service inégalable, repas succulent

Poor service, not a 5* hotel! Arrogant service, owner… Safe key did not work so no safe available. Room key did not work, had to go back for the other key twice… Non-soundproof room. You could hear everything from the corridor and the other rooms. Smell of cigarette in the room coming through the ventilation. Terrace was nice with a sea view. We rearranged our dinnerplans because of the poor level of service. Not a 5* hotel. Also skipped the breakfast for three days because of the rude service the first morning.