Hampton Inn Marshall

Good morning

Rough stay. Staff was great just severely under staffed. All garbage cans were over flowing, only one person running a super small and crowded breakfast. Always out of food and people were mad the had to wait. The one staffer was trying her best to keep up but one waffle maker clogged the room. Got our room wasn’t cleaned, but staffer quickly corrected it. Room thermostat wasn’t connected to AC / heat unit. Carpet was run down . The renovations stood out vs the old dated things. For the price I paid I would expect more for Hilton members and patrons in general. Super disappointed

Called to check rates and availability, was transferred to a different reservation line that didn’t know the special discount rate, had to wait so they could call the hotel. They gave me the rate, I then called a couple other hotels for comparison, then when I called back to book, again had to wait for the hotel to answer the phone. I gave up, looked up the local number and called the hotel directly this time only to speak to a very rude woman on the phone saying there’s no such rate and hung up on me. I have never been treated like this before, and with me being a Hilton honors member as much as I only travel with Hilton branded hotels, that’s saying a lot about this hotel. Avoid this hotel at all costs.