Tribute Guest House Matala

Thank you somuch for hosting us on the 31st of December. Though we arrived late but we were received well and given excellent treatment.

On my our arrival, we waited at the gate long waiting for someone to open, only to discover that a security guard meant to open is the only person on duty, at the time we waited, he had gone to check in other guests. After a while, we were checked in by a security guard. Then we discovered there were no towels in the room. A security guard was searching for towels in the laundry, only got one towel for the 2 of us, the other hand towel was dirty and full of stains. When we tried to shower, there was no water, it was only at that point that we were told the whole Country was without water. No communication was provided by the hotel to inform guests about water problem even though they know water is very important in the hotel. In the morning I had 2 ask for towels on two occasions, the water was available in the morning though the pressure was very low. The Public Relations is non existent.

The guest house is located in a quiet neighbourhood with a shopping mall within 5 minute drive. Great for self catering. The property has high quality Wi-Fi. There is also a nice little balcony I would recommend the property to anyone travelling to Maseru for business or pleasure.