Seaside Grand Hotel Residencia - Gran Lujo

In dem doch etwas rummeligen Maspalomas ist das SGHR eine Oase der Ruhe. Fast unglaublich die Freundlichkeit und Liebenswürdigkeit des Personals - ausnahmslos! Die Halbpensionsmenüs sind hervorragend, das Frühstück sehr üppig und vielfältig. Auch wenn man dies bei den "Leading hotels of the world" erwarten darf, wird man freudig überrascht. Wir haben uns sofort wohl gefühlt. Ein hervorragend geführtes Haus, das man uneingeschränkt empfehlen kann.

First of all I can only speak for our personal experience so having read other reviews before booking we had very high expectations . We stayed half board and can confirm the food is to the highest standard however the staff did not communicate to us until the 5th night we were there that you can swap a fish or meat dish from the aka carte menu so was very disappointed with this. We also found that if you were sitting round the pool or in the piano bar prior to 6pm no staff ever asked if they could get us a drink so we had to go to reception to ask if we could get a drink which is a first for us especially within a 5 star hotel & we have stayed in many. I was also disappointed with the location of our room especially as I had requested a view as we were celebrating my birthday but our room number 128 was on the ground floor and our view was bushes and behind the bushes was a large piece of waste land again not what I expected being. 5 star hotel and paying the price for a 5 star hotel . There are positives to the hotel in that it is very clean & quiet and a relaxing oasis from the hustle & bustle of Maspalomas. We also had a few other minor issues when we ordered a expensive bottle of wine with our meal the waiter forgot to bring this to our table & we had to chase it up after already eating two courses. So all in all not the 5 star experience we were expecting . I did fill in the question air the hotel left in our room & have also given this feedback via email to the hotel.

Der Service und die Freundlichkeit aller Mitarbeiter ist einfach hervorragend. Das Essen vor allem am Pool Bistro sehr gut. Den Zimmer fehlt es je nach Lage an Privatsphäre. Stört aber vielleicht nicht jeden. Leider gibt es ein Platzproblem. Am Pool stehen die Liegen viel zu eng. Ebenso auf der Terrasse beim Restaurant. Das macht das Essen sehr unruhig.

Tophotel. Mooie ruime kamers, zeer uitgebreid en bijzonder lekker ontbijt. Heel goede en vriendelijke service aan het zwembad. Zeer vers en smaakvolle lunches en bovenal een zeer vriendelijke bediening gaande van de receptie tot en met de vrouwen die de kamers proper maken. Kortom geweldige service op alle vlakken om zeker het mooie terras waar het diner plaatsvindt niet te vergeten.

This hotel has been on our radar for quite a few years and we finally made it! The wait was well worth it as this must be one of the best hotels we have ever stayed at. The staff were always friendly and helpful (and plenty of them for a change as most places are having difficulty getting staff at the moment). The food was on a different level with pretty much fine dining menus every day, the choice and quality on offer was exceptional both at breakfast and dinner. The location is good as well, only a short walk to shops, bars and the sea. The only very minor moan is regarding the view from our room, a fence!! I know you don't spend much time in your room on holiday but it would have been nice to sit on the terrace and see something! Overall a fabulous place, expensive, yes, but if you can stretch to it you won't be disappointed.

Good accommodation, friendly, helpful staff, excellent dining, good facilities, clean and convenient location. An oasis away from the crowds, yet easy walk to the beach if you wanted to visit. Fully recommend this hotel for senior citizens, restful but with very good facilities for exercise, keeping fit and treatments.