U Studios Masterton

Great motel. Older style but clean and fresh. Full sized 2 bedroom unit with comfortable beds. Full kitchen, great if not wanting to eat out all the time. Towels replaced daily. Could not fault this place at all.

One star is too generous for this place. My 85 year old father mistaking booked this place online. We were visiting my father from Dubai and we were on a road trip all together through the Wairarapa. He wanted to have the most wonderful ‘walk down memory lane’ with his family as he was born in Masterton. He thought he had booked the Solway but then once we turned up to Solway Park (Copthorne), they didn’t have a booking for us. We are apparently not the only ones to have made this mistake also. Maria Bowden at reception was amazing at The Copthorne and did everything to help us. We contacted James at UStudios and he refused to refund us and was absolutely rude. He hung up on me and basically said it was our fault which we agreed but thought that he may have been compassionate and understood that an elderly 85 year old was not that tech savvy. After such disgusting and unbelievably unsympathetic customer service, we immediately went back to the Copthorne and have been treated so well by Maria and her team. (Highly recommend the Copthorne - which is also less expensive!) My father is elderly, stage 5 kidney disease and it will possibly be his last trip to his place of birth. James said that he and the owner would not refund us and was so rude. Do yourself a favour and steer very clear of this place!!!!! James refused to give us the owner’s name (he said that he would pass any email on…yeah right)…. I hope if the owner reads this, she gets in touch, replies and tries to rectify this disgraceful behaviour. I think you need to reconsider your manager - hanging up on customers is not ok. James, you really should do some training on customer service! Kind regards, Amelia

Was next to no hot water and the shower was pretty average. Cheap place to stay and its nice you get to park outside your room.

Would recommend you don't stay here. After our experience I would stay away from the entire group.. Internet kept dropping out in the middle of a task. The suggested alternative was worse. Carpet looked like someone had changed their motorbike oil on it. Heater was a concern as I was worried someone would get electrocuted. Place hadn't been vacuumed before we arrived not the next day though we put our sign out. Evidence of this was leaves on the carpet.

Easy contactless, clean, comfortable, excellent simple accomodation

Bed was very hard, bathroom was dirty, bed sheets and duvet cover had stains on them, James the owner or Manager was not helpful at all! Double booked on my first night which I had to go find another accommodation out of my own pocket! Office always closed, only talked through messages and phone calls! Worse experience ever, will never recommend to anyone!