ريلا هيجاشيماتسودو

幫家裡人訂的酒店，先不説衞生做的很一般，因為是公寓型自助入住酒店，需要入住指南。結果酒店在入住當天才發郵件通知告訴我們如何入住，因為郵箱的問題一開始沒有收到郵件。家人中午12點左右站在酒店門口，大門密碼和房間號都不知道。最後是通過打電話向客服詢問，確認沒有收到郵件後，住宿流程還是客服在電話裏告訴我們的。最後也重新確認郵箱發來了英文的入住指南。並且強調13點才能將行李放入房間寄存，16點才能入住，不然就要加錢。於是衹好讓家人拿着行李在附近等待到13點去房間放行李。家裡人説酒店衞生差，開門像通關遊戲。到了check out當天才收到離店指南。這次和入住不一樣，變成了中文的。並且整封郵件提出了許多要求，語言讓人略感不適

還不錯，挺方便，下次還會考慮

非常に綺麗な施設でした。事前に来るはずのメールが来ず、うまくチェックインができない際も電話で丁寧に対応していただきました。

硬體設施很不錯，地點也很棒，出車站走路3分鐘。車站也很方便，有直達車前往廸士尼及機場。 住宿無附餐點，但有小廚房可以自己煮。

乾淨安靜哦

Frustrating experience with communication & noise I experienced significant noise from the room above during the last two nights of my stay, which made it very difficult to rest. I reached out to customer service via DM, but unfortunately received no response or resolution. Communication was also challenging — the customer service representative spoke limited Japanese, and I had difficulty understanding when inquiring about early check-in over the phone. Additionally, I received a few unexpected WhatsApp calls from Vietnam to confirm my reservation, which felt unusual. This hotel might be more suited for international travelers than for Japanese guests.