Hotel Baia Delle Zagare

Great Location: Terrible Hotel This Hotel is in a great position, has a great beach and a good restaurant BUT the organisation and service are really terrible-so bad that these faults spoiled our visit. The staff at reception are incompetent and not friendly, and know nothing about the available activities. There are a few good waiters (including in particular Antonio) but generally the waiting staff have not been trained and are useless. We asked to speak to the manager but never heard back. No sparkling water at the beach bar and the toilet was broken for the 5 days we were there The final account was wrong in several respects and fixing it was very difficult indeed. On our last day all the keys for the hotel stopped working and the air conditioning broke and the way reception dealt with this disaster was to deny there was a problem (it's all fixed- when it wasn't ) and failed to answer the phone. The performance was almost comical The wifi is hopeless. If you would like to visit this fabulous coast find somewhere else to stay

We had a great stay at the hotel. The room was small but still pretty. The restaurant offers a large breakfast buffet with various delicious alternatives and a good choices for dinner. Highlight was the serrata pugliese with local traditional food, wine and music. The beach is directly at the hotel and can be reached by elevator. One of my personal highlights was the gym from where one has a view over the sea. Overall great experience!!!

The location of Hotel Baia Delle Zagare is truly wonderful, with spectacular private beach access via an elevator—a highlight of the stay. The scenic views and the beautifully maintained garden surrounding the hotel add to its charm. Everything is well taken care of, including the boutique, which features lovely accessories. However, the quality of the food and service at the hotel's restaurants was disappointing given the high price. Despite the gorgeous terrace overlooking the water, the dining experience did not meet expectations. The staff was friendly but seemed overwhelmed and inexperienced, leading to less attentive service. Additionally, the hotel has a significant bee problem that detracted from a relaxed dining experience. While the staff was receptive to feedback and apologized for the issues, no discounts or special attention were offered. Given the hotel's remote location, where other dining options are scarce, improvements in these areas are essential to enhance the overall guest experience.

The place is absolutely wonderful and the hotel & premises are very nicely kept. One thing that can be a minus (a first "but") or a plus for some is its remoteness. It is good as long as you do not need any basic supplies (the closest village/store is 25 minutes drive and be aware of the 12:30 - 4:30 closing time of most stores in that region). To start with the hotel, the rooms we got (superior double) were really nice, with see view, clean and a very large terrace. Bathroom is spacious and modern. Restaurant: food is very good both breakfast (self serve with a decent amount of options) and dinner, and here comes the second "but"; most of the waiters are suddenly not that enthusiastic once they realize you do not speak Italian. The prices are decent, was actually surprised of the relatively (compared to other hotels) low cost for a very good selection of wines (around 20 EUR a bottle). Beach/pool : Not sure why the north beach is advertised as "sandy" as opposed to south one, both looked pretty similar to me, and the sand is not the main component :-) (but there is some sand). Otherwise very nice, private, sunbeds and umbrellas included in the room price, the staff there is actually nice regardless what language you speak, including the beach bartender. The beach bar is a convenient place to have lunch, mostly sandwiches. salads and grill. It is good to know that after 3:00 PM there is only very little sun on the north beach (being surrounded by high cliffs) There is a 5 floor elevator (or stairs) to get down to the beach. Pool area was strangely empty during the day.

Our room was nicely renovated. The hotel is very pleasant. A great place for a good rest. The two beaches are beautiful. The large pool was also very nice. We loved it in the morning as it was quiet. Even late afternoon when there were more people we could swim with no problem. The dining room is beautiful and there are very nice views. However if you want a table right in the front we had the impression you needed to be Italian. All the foreigners were seated in the second rows. This was our observation. The Maitre D who seated guests seemed to give preference towards the Italian guests. There was a second Maitre D though who was very friendly and helpful. Everybody was very nice. The head of the front office was very friendly and extremely helpful. We had no problem booking a taxi to take us to Bari. It was interesting to stop at San Giovanni Rotondo on the way where Saint Padre Pio is buried. We enjoyed our stay here and highly recommend the hotel. It was a great experience.