La Maison 20 Degrés Sud - Relais & Châteaux

Rats in restaurant On arrival the hotel is really beautiful - a small oasis tucked away with gorgeous colonial style. The reception staff were really lovely and made us feel welcome. The room was really nice - but there were a few things we noticed (which we let slide at the start) - massive dirty lipstick mark on one of our water glasses, filthy lampshades above the bathroom sinks, bed linen that didn’t feel particularly fresh and the robes as well had a slight greyish colour rather than bright white which they were meant to be. These were all minor things at the start which we didn’t even mention to each other but did notice. We then had our first night at the cocktail bar where our drink was served by the lovely barman (very polite and smily) - as we were drinking we saw a huge rat run across the terrace - we decided it was an island and maybe this is normal (although we really weren’t happy about it). We then were dining within the restaurant and again a huge rat was running towards the table. For us, this is not ok. We asked to move tables as we saw a rat and the waiters barely acknowledged it - didn’t offer any apology and then proceeded to avoid our table for the rest of the night. We informed the manager the next day who assured us he was aware and the rat had been caught, and to “give it a chance”. We weren’t offered so much as a complimentary drink. After dining in the restaurant again the second night and again seeing a rat - for us it was time to check out. Not only is it unpleasant seeing rodents running around while eating but I would say it’s a hygiene issue and makes me question the cleanliness of the kitchen and the safety of the food. The only concession we were offered was to not pay for the remaining nights that we would not be staying for. Really disappointing. On hindsight some things we would add about the whole experience: - Not a 5 star in terms of food, service or cleanliness - Staff really hit and miss - some very friendly some really rude and unhelpful - Rooms didn’t feel clean - Food was average - nothing felt fresh including breakfast - Quite stingey with water - water not replaced within our room (had to ask for it) We are now staying at a different hotel and haven’t seen one rat, so don’t think this is “just an island thing” as the manager stated. The service and food are also worlds apart which has really solidified that our review of 20 degres sud as completely justified - not a 5 star experience whatsoever.

L’hôtel est magnifique un petit cocon de tranquillité dans un écrin de beauté qu’est l’île Maurice. Le personnel de l’hôtel est très agréable et serviable. Un immense merci de nous avoir permis de garder notre chambre jusqu’à 20h suite au report de notre vol retour. Le buffet du petit déjeuner est super avec beaucoup de choix. Le goûter propose de nombreux cookies. C’est juste dommage qu’il n’y ai pas quelques fruits proposés en même temps. Une mention toute particulière pour le dîner sur le Lady Lisbeth. Loin d’un attrape touriste une expérience unique à faire absolument! Ça a été magique! Encore merci pour ce séjour fantastique.

Es handelt sich um ein kleines, idyllisch gelegenes Hotel, daß auf individuelle Wünsche eingeht und bei Problemen ( z.B. Ausflügen ins Landesinnere) gut unterstützt. Alles ist sehr sauber, der Strand wird tgl. gereinigt. Das Riff behindert beim Schwimmen nicht, die Wassertiefe ist ausreichend. Das Restaurant bietet tgl. wechselnde Speisen an, z. T. mit ausgefallenen Ideen. Der Bootsservice in die Stadt viermal tgl. ist angenehm, Kanus und Fahrräder stehen zum Ausleihen bereit. Fahrradfahren ist bei den Straßen und Verkehrverhältnissen eine waghalsige Angelegenheit. Das Personal ist überaus freundlich, uns fielen besonders Frau Poonam vom Zimmerservice, Herr Laval im Restaurant, Frau Francesca und Herr Isaac an der Rezeption sowie Herr Rishi Annah von der Hotelleitung angenehm auf. Das Hotel wird in zwei Monaten vorübergehend geschlossen und generalüberholt. Wir freuen uns schon auf ein Wiedersehen