Bon Azur Beachfront Suites & Penthouses by Lov

Challenging customer service Nice appartment on the beach, great view at s peaceful location. Nice pool area. Don't get the breakfast from the place, doesn't live up to the standard. We didn't get a refund when they forgot us on the first morning. Which gave alot of negative kommunikation with there manager Wendy, who didn't seem to be present, and absolutely not helpful. Big confusion with dates and timetable in general. Go to the place across the street where you get the bedst fresh breakfast and freshly screened juice, at a much better price. Soophug on the other hand is trying his best to help. The place is a bit run down and lack alot of kitchen things, such as a water boiler. The fridge was broken and not working optimally. Inadequate kitchen utensils and pots that were worn out. dirty furniture and pillows. All in all inadequate cleaning such as electrical switches and handles. I will recommend to have a car upon your stay, since the beach isn't good for bathing or snorkeling, and there are hardly any shops or restaurant in the area. In short, we are not going to use the Lov resistens next time we visit.

The place is nice and spacious. They have everything you need a part from a table cloth for outside is needed so when you eat outside you can put that. Few more kitchen drying towels are needed. The beach is with rocks so we did not use it. If you have a car you could go to near beaches which are beautiful. There are no private Beaches in Mauritius so you could go wherever. The placed is nice, the shower outside is ok a bit old but ok. We enjoyed our stay there. They have a nice BBQ so if you like cooking it is amazing. They had an ice try also which i thought was perfect

We were greatly disappointed with the 4 bedroom apartment with misleading pictures on the website. The pictures were of the penthouse and not representative of what was provided. Additionally one of our rooms stank of sewage throughout our stay. We were a group of 8 people (4 adults and 4 children). Reported on arrival and after were promised that they will sort out the drainage smell but the lorry (see picture attached)came on the day of our departure 8 days later. We contacted the management on the day of our arrival, we were in B1 and we could not use the bathroom in one of the room due to the sickening smell! My daughters were both ill ( vomiting) due to the smell that we had to swap our room with theirs. We were offered B2 which was just above B1 and that apartment also stank of sewage in the same bathroom above B1 we therefore declined to move as the problem was with the stack on that side of the building. The decor was tired looking, not well looked after. We paid a significant amount of money to stay there expecting a high standard. For a couple of nights in a row there was loud music played until 4am. Upon complaining there was a max exodus and cars speeding off 🤣 Finally, my makeup went missing and mysteriously reappeared after complaining!! The grounds were amazing but this experience ruined our holiday and I would recommend anyone else to avoid.